DocuSign CLM Reviews in March 2025: User Ratings, Pros & Cons

Efficient, Effective and Scales with the Business

What do you like best? For high volume of contracts in our business, it is one of the easiest CMS that I've used. Enough bells and whistles that help my non-legal business team efficiently send out contracts for signature. The integrated e-signature tool is priceless. What do you dislike? The search filtering capabilities could be better. Recommendations to others considering the product: It's a cost effective solution and easy to get up and running. What problems are you ...

SpringCM has been a good addition to our document storage solution.

What do you like best? I like how secure and flexible the storage capabilities are. I like that I can define different access to sub-folders and everything isn't controlled by parent folders. What do you dislike? I think that SpringCM could improve on the permission sets for sharing. I would like users to be able to Move and Cut/Paste without giving them permission to delete. I hope this will come out in a future release. Recommendations to others considering the product: Make ...

Great Potential for Contract management with integration/flexibility

What do you like best? The support and teams at SpringCM is great. The tool is fairly straightforward, but the people are there to help when needed. What do you dislike? User setup and management when integrated into SFDC, Recommendations to others considering the product: Make sure you implement properly and take SpringCM's advice on best practices and configuration or you will create problems not solutions. What problems are you solving with the product? What benefits have ...

Good product with helpful customer service.

What do you like best? The flexibility of the product along with the customer service are the best parts in my option. What do you dislike? For more complex workflows and processes it is sometimes necessary to use SpringCM developers which can be expensive. What problems are you solving with the product? What benefits have you realized? We on board new products with a customer eform and workflow as well as process our year end price updates. We cut time from our processes and ...

Sophisticated imaging and workflow results without having to hire IT resources

What do you like best? Lincoln Trust spun off from a larger company with a big award-winning IT department, so our users had high expectations. However, we now have a small IT budget. SpringCM enabled us to meet the clients needs at a fraction of what we paid before. This product is inexpensive compared to traditional solutions. We were able to implement workflow using just the Smart Rules. So, after the initial setup, changes to the system going forward are handled by BAs or other ...

SpringCM for File Storage

What do you like best? I like how SpringCM integrates with Salesforce to make content easily accessible. What do you dislike? Loading documents inside Salesforce can be slow What problems are you solving with the product? What benefits have you realized? Efficiency of accessing content during our sales cycle.

SpringCM: Salesforce & E-sign

What do you like best? SpringCM's integration inside of Salesforce facilitates our Sales Team to better create, edit, and manage contracts. SpringCM Edit introduces ease into the negotiation process, by allowing changes to the agreements to be automatically saved and uploaded. The ability to integrate Adobe E-sign and have the executed agreements automatically stored within the correct Accounts and Opportunities, decrease the flow of paperwork and helps with quicker turn around. What do ...

Disastrous...

What do you like best? The updated features of the product. Definitely more user friendly, aesthetically. What do you dislike? This has been an absolute and utter disappointment to implement. The tool was purchased over a year ago and we still have nothing to show for it. A complete waste of the company's money to be quite truthful as there have been several, continuous issues experienced with the tool operating as it was intended. Recommendations to others considering the product: ...

SpringCM review

What do you like best? The flexibility of SpringCM is great when it comes to creating contracts (ex the clause library function). We also like the salesforce & docusign integrations a lot. What do you dislike? The admin user interface is not easy to use at all. I find myself struggling to figure out how to do simple admin things and where to find them within the menu. Also dislike that we don't have the ability to do a lot of the customizations of our process, i.e. the advanced ...

Not the best interface, but standard service.

What do you like best? For most purposes, it provides some flexibility - creating folders, etc. What do you dislike? the navigation isnt the best - sometimes i enter an EE ID in the search bar and it brings me to the advanced search page. When i open a document/file, it isnt easy to get back to a prior page. Recommendations to others considering the product: It's standard - havent experienced anything great about Spring CM. What problems are you solving with the product? What ...