Document360 Reviews in April 2025: User Ratings, Pros & Cons

"Great for organizing online resources and excellent customer service"

What do you like best about Document360? The best part of using Document360 is the customer service and experience. Not only are employees available to answer questions or address issues, but they also go out of their way to demo new features and check in on customers to make sure everything is running smoothly. We use the platform to organize resources for a community of ecologists online and have heard from our users that they like how simple and easy to use the platform is. It has also ...

"Document360 is an incredibly robust knowledge base platform with excellent customer support services"

What do you like best about Document360? Document360 is so easy to use and has incredibly robust functionalities that make it easy to set up a knowledge base, import and configure articles, track usage statistics and best practices, and search for information across the entire body of articles. Prior to Document360, my company used two other knowledge base platforms, and we had so many pain points with those platforms. Article updates were tedious and time consuming, which caused ...

"A Great Documentation Plataform"

What do you like best about Document360? - Easy management of the articles already published in the app. - Easy way to import/export our knowledge base. - Good design tools to customize the look of you documentation site. What do you dislike about Document360? -Integrations only avaliable in the highest tier plans -Analytics is only avaliable in the highest tier plans -Multi-language is great, but a little hard to manage. What problems is Document360 solving and how is that benefiting ...

"Reliable, easy to setup"

What do you like best about Document360? Simple setup. Easy for end users to manage without IT assistance. What do you dislike about Document360? Nothing immediately comes to mind. We see new features being added constantly. What problems is Document360 solving and how is that benefiting you? We utilized this in our business as a way to organized Knowledge Base articles. It has been tremendously helpful to have these KBs in a single, searchable, repository.

"Document360 an effective way of documenting and building a self-service customer knowledge base."

What do you like best about Document360? What we like best about Document360 is its user-friendly interface; we feel very comfortable using it. In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base. We use Document360 ...

"Stress-free KB development!"

What do you like best about Document360? Document360 is intuitive for anyone who develops technical content. The interchangeable WYSIWYG and code views are perfect for precise coding with quick review. What do you dislike about Document360? Unfortunately, the code version has a couple of problems that (I am confident) are in re-development now. Bullets within numbered lists are quirky. What problems is Document360 solving and how is that benefiting you? As mentioned, Document360 is solving ...

"Document360 is an excellent Knowledge Base solution."

What do you like best about Document360? The user interface is easy to work with and makes building out enjoyable. What do you dislike about Document360? I'd like to see more integrated apps and more options for importing. Hopefully in the future Document360 can continue growing even more. What problems is Document360 solving and how is that benefiting you? It is providing us with a central location for our documentation and we are able to easily provide our teams with end user training.

"Great Knowledge Base"

What do you like best about Document360? It's easy to use with very little training required. It also has a lot of features to make it more intuitive for users, like the glossary and the bubble up feature. What do you dislike about Document360? There are some things you aren't yet able to do in the WYSIWYG editor. This forces users to have to learn some html in order to write more complex documents. However, this will hopefully be fixed in upcoming releases. What problems is Document360 ...

"5 stars for their customer support"

What do you like best about Document360? Their customer support is fantastic - very responsive and helpful. What do you dislike about Document360? Some things can be a little buggy and won't work as expected, but their customer support team is quick to jump on a call and resolve. What problems is Document360 solving and how is that benefiting you? We need a KB with robust features that can be internal and customer-facing.

"A Fantastic Option for Internally Organizing a Knowledge Base!"

What do you like best about Document360? The most valuable part of Document360 is how accessible it is for users of all skill levels to create, update and maintain content for readers. What do you dislike about Document360? There are no apparent downsides to the program at the time of this review. What problems is Document360 solving and how is that benefiting you? Document360 offered a readily available platform for my company to instantly begin work on a knowledge base for internal and ...