Document360 Reviews in April 2025: User Ratings, Pros & Cons

"Best"

What do you like best about Document360? We now have a robust and adaptable approach for building our knowledge base in Document360. The system is feature-rich and easy to use. Support has responded really quickly and has taken into account any criticism. An really nice experience overall. What do you dislike about Document360? The one drawback I've discovered so far is that, at least when using SSO, it doesn't seem to be possible to establish internal knowledge bases in addition to the ...

"Incredible one"

What do you like best about Document360? The solution is incredibly adaptable, enabling special modification of the way the website is presented and how it works. The backend operations, such as how user accounts are handled and permissions are granted, are also flexible. What do you dislike about Document360? The product has struggled in a few places to establish itself. The product's shorter development life might be considered as a negative when compared to more mature products, despite ...

"Perfect tool for Knowledge Bases"

What do you like best about Document360? Doc360 is a great tool for resource-strapped companies. With no outside development, we were about to launch a knowledge base that is up 24/7 and I never have to worry about it going down. Doc360 is always improving, and as its hosted in the cloud, it doesnt require anything from me. The site's look great and they are easy to customize. The Support from Doc360 is amazing, very responsive, professional, and technical. What do you dislike about ...

"Highly Customizable"

What do you like best about Document360? The user-friendly design of Document360 is what we appreciate most about it; it makes us feel really at ease. Additionally, various members of the documentation team, technical team, and commercial partners need access to our internal knowledge base. Our various team members with different responsibilities have been able to access different parts of our internal knowledge base thanks to the simple configuration of the access privileges using ...

"Powerful but Easy to Use"

What do you like best about Document360? Document360 helps me not only manage our documentation but also maintain its structure and integrity. My favorite feature is Content Reuse. What do you dislike about Document360? A couple of things I dislike are the inability to insert multiple images into an article at one time and the lack of a search feature in Content Reuse. What problems is Document360 solving and how is that benefiting you? We needed a content management system that could grow ...

"This is a great app and I would totally recommend"

What do you like best about Document360? I like the fact that there are so many different features to this software. It is so useful and the features are pretty remarkable! There is so many different things to explore. I also like how the software works hand in hand with your other software. I think that is pretty cool. What do you dislike about Document360? I don’t see anything wrong with it! I think that they have done a pretty decent job. Recommendations to others considering ...

"Document360's Customer Service is impeccable. Highly recommend to any company!"

What do you like best about Document360? By using Doc360, our company has been able to share important information with our customers without any security concerns. What do you dislike about Document360? At times the limited functionality of the WYSIWYG editor. What problems is Document360 solving and how is that benefiting you? Doc360 has solved our customer-facing documentation needs.

"Good use case for internal knowledge base"

What do you like best about Document360? Building a private knowledge base for internal employees to address their needs and requirements. The ability to make this knowledge base private is the best feature for us. What do you dislike about Document360? We are yet to explore the rest of the features as our key requirement is private knowledge base. What problems is Document360 solving and how is that benefiting you? Creating a private knowledge base to separate documentations and provide ...

"Document360 - A Single Pane Of Glass for technical writers"

What do you like best about Document360? With Document369, I can do everything (writing, collaborative review, publishing, hosting, and so on) I need to publish my user docs; I don't have to go for any other tools. Easy to use. From day one, you can start using. They let you design and create a documentation landing page with zero or negligible code. Their support team is very supportive. You can use both HTML and Markdown. You can have both a knowledge base and knowledge assistant. The ...

"Useful for user guides and changelogs"

What do you like best about Document360? Document360 makes building a guide website very flexible, and in a very facilitating experience, you can assemble different sessions and topics for articles and manuals. Fantastic customer service where the team is constantly pursuing suggestions and satisfaction. What do you dislike about Document360? I wouldn't consider it a big issue, but despite numerous features, there is a need to upgrade the subscription plan. What problems is Document360 ...