Document360 Reviews in April 2025: User Ratings, Pros & Cons

"Fast, easy and outstanding customer support!"

What do you like best about Document360? 1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB. 2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days. 3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB. 4. Great integrations with other tools. What do ...

"Fast, easy and outstanding customer support!"

What do you like best about Document360? 1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB. 2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days. 3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB. 4. Great integrations with other tools. What do ...

"Love doc360 and the features - but especially their support"

What do you like best about Document360? -incredible UI/UX internally (for the writers) -the UI/UX onsite (externally) is also very very strong -no-code platform -the multiple options for editors are amazing (wysiwyg, html, block) -their product team is constantly iterating and delivering new features and they let you know in-product -they have the best search -they have this awesome feature where you can at links without knowing the URL by just searching a keyword in the article What do ...

"Love doc360 and the features - but especially their support"

What do you like best about Document360? -incredible UI/UX internally (for the writers) -the UI/UX onsite (externally) is also very very strong -no-code platform -the multiple options for editors are amazing (wysiwyg, html, block) -their product team is constantly iterating and delivering new features and they let you know in-product -they have the best search -they have this awesome feature where you can at links without knowing the URL by just searching a keyword in the article What do ...

"Document360 Meets our Documentation Needs"

What do you like best about Document360? Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is ...

"Document360 Meets our Documentation Needs"

What do you like best about Document360? Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is ...

"Create a World-Class Knowledge Base with Document360"

What do you like best about Document360? Document360 provides detailed analytics that helps users track the performance of their content, including how often articles are accessed, which articles are the most popular, and where users are spending the most time. What do you dislike about Document360? The formatting options in Document360 are not as robust as they would like, particularly for more complex content. What problems is Document360 solving and how is that benefiting ...

"Create a World-Class Knowledge Base with Document360"

What do you like best about Document360? Document360 provides detailed analytics that helps users track the performance of their content, including how often articles are accessed, which articles are the most popular, and where users are spending the most time. What do you dislike about Document360? The formatting options in Document360 are not as robust as they would like, particularly for more complex content. What problems is Document360 solving and how is that benefiting ...

"Great tool for documentation!"

What do you like best about Document360? Simple to use tool that enables you to categorize, add by copy or write directly in there, add files to the documentation, and easy to manage. I like that Document360 is adding more features each month, by their client requests, and there are many options. Also, we have a dedicated customer success manager; I can ask anything anytime it is beneficial. What do you dislike about Document360? The table functionality lacks some options, even though I ...

"Great tool for documentation!"

What do you like best about Document360? Simple to use tool that enables you to categorize, add by copy or write directly in there, add files to the documentation, and easy to manage. I like that Document360 is adding more features each month, by their client requests, and there are many options. Also, we have a dedicated customer success manager; I can ask anything anytime it is beneficial. What do you dislike about Document360? The table functionality lacks some options, even though I ...