Document360 Reviews in March 2025: User Ratings, Pros & Cons

"A One Stop Solution"

What do you like best about Document360? One of the best aspects of Document360 is its user-friendly interphase, which makes it easy for users to create, organize, and manage their documentation efficiently. It is highly appreciated for its extensive customization options, empowering users to personalize the documentation portals to align with their brand identity and create a cohesive user experience. What do you dislike about Document360? So far there is nothing to dislike, and I hope ...

"Best Organizational Collaboration Platform Tool"

What do you like best about Document360? An impressive tool with multiple demos/tutorials. Collaboration is intuitive and easy, keeping information secure and organized. Appealing UI design with top notch features. What do you dislike about Document360? Love to see more integration tools. Also a 24/7 chat can be very helpful. What problems is Document360 solving and how is that benefiting you? Document creation has become very easy. Landing page is customizable as well as the hierarchy of ...

"Robust system, but a bit quirky sometimes"

What do you like best about Document360? Very feature rich but easy to learn, and with useful and up-to-date documentation. I also like that they are in continuous development on features and improvements. The migration process was very professional and well managed. They are veryt responsive to my questions and concerns. Feature-wise, the snippets setup is easy to use and seems very reliable. What do you dislike about Document360? Because it is browser-based, there are some quirks with the ...

"Easy to set up and use, with great support"

What do you like best about Document360? It's a great tool, and is really easy to set up and use out-of-the-box. Importing content from MD files was a breeze. Intuitive UI. Great support team, always willing and excited to help. Would highly recommend. What do you dislike about Document360? No GraphQL support. The review flow needs improvements and should be more intuitive. For example, there are no inline comments. Occasional buggy behavior with larger articles. What problems is ...

"Great Knowledge Base Tool"

What do you like best about Document360? The tool's search abilities (for keyword search) are extraordinary. It provides a clean, crisp look to articles. A knowledge base is a critical tool for supporting our customers. It helps reduce the need for phone calls/screen shares or training sessions. The Doc 360 Support Team is always quick to respond, and we see quick resolutions to suggestions/bugs reported. What do you dislike about Document360? There are still some small annoying bugs when ...

"Great KM Tool with Outstanding Potential and Customer Service"

What do you like best about Document360? Easy-to-use interface, exceptional customer service, and great search optimization are what we appreciate most about Docu360. Plus, the ability to embed videos in our articles makes our content more engaging for the end users. What do you dislike about Document360? While we haven't faced major issues, sometimes adding a featured image to an article can be a bit challenging. Fortunately, the responsive customer support team is always ready to assist ...

"Intuitive and Easy to Use Platform"

What do you like best about Document360? Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand. Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like. The most appealing aspect is they are constantly working on new ...

"Great value and user friendly!"

What do you like best about Document360? Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. What do you dislike about Document360? No complaints about the platform so far. What problems is Document360 solving and how is that benefiting you? Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily ...

"A Good knowledge base for user manuals"

What do you like best about Document360? We have a requirement to create user manual documentation online and Document360 was suiting the right procutk for us ksdfjsgashffgh sdhggfsfgdffg fg fg fdfgfdfg hjhgj jkj What do you dislike about Document360? Integration with third party bridging softwares. What problems is Document360 solving and how is that benefiting you? Document360 addresses few of our needs including private vs public publishing of documentation. Streamlined internal process ...

"Hands down the best documentation suite currently in existence"

What do you like best about Document360? It's easy to use, very flexible, allows me to switch between editor types, it allows me to control the way users see the content, and provides analytics and different SSO connection types. What do you dislike about Document360? I wish the editor was more modern, like include tabs and other modern features. What problems is Document360 solving and how is that benefiting you? Managing a password-protected knowledge base with great agility and flexibility.