Dixa Reviews in January 2025: User Ratings, Pros & Cons

Simple yet awesome!

What do you like best? I love the fact that I can do live coaching with my agents and have them improve the overall call at the same time. I love the tags that can be added which makes it easy for me to track what calls we get the most and where we need to improve. The best thing to me is the analytics - I love the fact that I can break down who does what and were I need to focus on. What do you dislike? I hate the fact that the calls drops and it loses a lot of packets. We call it the ...

Dixa for the win

What do you like best? Calls and emails can be found in one place What do you dislike? Analytics need to be improved as the stats we pull seem to be a bit off What problems are you solving with the product? What benefits have you realized? Saving time with information on one platform Managing the team's workload

Great overview of user feedback

What do you like best? Super easy to use, great overview of all interactions with a user and it's fast to get back to users too. And then I find Dixa very user friendly and initiative use, which I really appreciate. What do you dislike? It would be nice if you could claim more than 2 emails at once. What problems are you solving with the product? What benefits have you realized? Dixa makes it easy and fast to get back to users – and to follow the progress. Response from Trisha ...

Great tool for customer service

What do you like best? It is a great help that Dixa works with Magento so that all customer orders are quickly available. What do you dislike? I'm missing sound when the phone rings, a pop-uo is not enough. Recommendations to others considering the product: Just do it - you will save a lot of time. What problems are you solving with the product? What benefits have you realized? The program works perfectly for the needs I have in my workplace. Response from Trisha Patel of ...

Timesaving helpdesk system

What do you like best? It is now much easier for us to handle customer service. All our inbound calls, emails, chat and facebook messages are now being directed to the right employee. What do you dislike? In the start we had some troubles with the phone calls only gave sound in the headset. But the integration with Kuando Busylight solved that perfectly , so now we can hear and see if the phone is calling. For a plus we can also see from the light if the employee in the office is ...

Improved contactcenter

What do you like best? The simplicity yet complex features makes Dixa a versatile system that scales easy with our organization. Dixa has improved our customer interaction and support. Furthermore it was easy for our agents to adopt the system. What do you dislike? Still is some updates to be made, but we know the Dixa Team works on those features yet to be available. What problems are you solving with the product? What benefits have you realized? Better customer interaction, and ...

Easy to set up

What do you like best? How easy it is to set up; very quick to get a phone line established and to have all support come through to one place. What do you dislike? There are a couple of features missing which would be useful to have - but it's a growing product so I'm sure they'll come in time. What problems are you solving with the product? What benefits have you realized? Distributed customer support channels and software across markets, Dixa has helped us move to one solution ...

Could not be happier to have switched over to Dixa

What do you like best? Collecting all our support channels in one place has been a total game-changer, as it is key for us to be able to offer stellar customer experiences. Also setting up queues and prioritizations has made us much more productive and efficient at handling incoming conversations. What do you dislike? Would be nice to be able to see amount of touchpoints it takes to resolve a case in the Analytics. Recommendations to others considering the product: Give it a go! ...

Great way of organizing communication with users and customers

What do you like best? Dixa gathers and sorts all incoming messages, so it makes communication with many users and customers easy and smooth. There are many great features - e.g. the possibility to sort large amounts of messages from different channels in queues defined by key words; transfer messages between agents; make templates for replies; and track conversation, so it is possible to get a quick overview of conversations with the same customer. What do you dislike? The visual ...

Great customerservice and easy to understand website

What do you like best? The fact that everything just flows and you do not have to open all mails individually. I also like all the features and stuff you can conect to the dixa app, which makes work so much easier What do you dislike? The fact that you need to update the app manually if there is a new big update Recommendations to others considering the product: If you are in search for a way to improve you customer service dixa is the right way to go! I can see on the reports ...