Discuss.io Reviews in April 2025: User Ratings, Pros & Cons

"Seamless and simple for moderators"

What do you like best about Discuss? Having live support to check in participants and do the tech checks is super valuable What do you dislike about Discuss? Participants on mobile devices don't seem to pass tech checks. Not sure if this is user error, but I would like to be able to take folks who may be on a tablet or phone. What problems is Discuss solving and how is that benefiting you? Makes online qualitative research more productive with the interactive tools and virtual "backroom" ...

"A comprehensive multi-purpose tool"

What do you like best about Discuss? Dicussio allows you to conduct online IDIs or FG + has transcription and video editing capabilities (+ can also conduct the full research -recruit, moderate, analyze- in many countries) What do you dislike about Discuss? There is nothing I dislike about it, although of course there is room for improvement. My biggest obstacle to using it is the price, which is probably reasonable for the US but excessive in my environment, where the use of free tools ...

"Very Efficient and Great Client Service"

What do you like best about Discuss? The project team I was assigned was incredibly helpful and responsive (even with questions I had way after the study was done), and the whole process was totally seamless. The tech support to help get things up and running at the beginning was wonderful, and made everything so much easier for me as a moderator. What do you dislike about Discuss? Some of the people recruited are not as strong of respondents as I would have hoped (likely due to the fact ...

"It was a great tool for conducting interviews. Easy for observers to monitor research."

What do you like best about Discuss? I like the support providers who join the chat and don't leave until everything is set up. I also like the backroom and private chats. The observer, moderator, and respondent roles are also nicely divided. What do you dislike about Discuss? I dislike that the backroom can become distracting for moderators during the interview. I think there should be a chat for observers and then a chat with observers+moderators, with each being clearly labeled. What ...

"Solid platform although some features take effort to utilize"

What do you like best about Discuss? I appreciate how clear the Discuss platform's chat functions are; on some platforms it is hard to be sure you're typing in the backroom or a private chat. The Discuss support staff are also friendly and, in most cases, speedy to help resolve issues. The uploadable discussion guide features are unique and help organize the transcript; however, the use of this can be dependent on the time you have to upload the guide, and the moderator's comfort with ...

"Technical difficulties after all went well during pre-session tech checks"

What do you like best about Discuss? I like that there is a live tech support individual there to assist, bring in the participant, and troubleshoot What do you dislike about Discuss? Overall, I do not have control over many aspects of my experience and have had pretty severe technical issues each of the 3 times I've tried to use the platform. Below is a detailed description of my experience. - When I first tried to log on to join a session as an observer, I had to restart my computer for ...