DigitalGenius Reviews in April 2025: User Ratings, Pros & Cons

"Efficient, seamless and structured journey."

What do you like best about DigitalGenius? How structured and organised it all was. What do you dislike about DigitalGenius? There was nothing I disliked. The whole experience was great. Recommendations to others considering DigitalGenius: The beginning of our journey together was efficient, easy and productive. All meetings are structured and changes that were needed are implimented quickly. What problems is DigitalGenius solving and how is that benefiting you? When we were met with ...

"Flexible, goal and customer oriented implementation of AI for Customer Service"

What do you like best about DigitalGenius? Digital Genius already provides a basis for automation of cases, thus the set up is done very fast and still offers individual adjustments. What do you dislike about DigitalGenius? No, there is nothing missing or to dislike. What problems is DigitalGenius solving and how is that benefiting you? Automation of customer e-mails sent to Customer Service. Efficiency gain, fast and immediate response, more capacity of employees for individual inquiries.

"Forward thinking and great support"

What do you like best about DigitalGenius? The Digital Genius team are great to work with. They are always listening and trying to find solutions. From the first demo, it was clear that product and tech would be a great fit for us and it has been going very well since. We are consistently improving and increasing our automations. What do you dislike about DigitalGenius? We generally always find a solution to the problem we are facing but sometimes it can take us a while to get there, partly ...

"Digital Genius - guiding all towards perfection"

What do you like best about DigitalGenius? The best attribute of the team is that the hours spent on either delivering a request or finding a fix to an issue are not an issue and the support timeline is usually 24/7. You can expect a query to be picked up ASAP with a resolution to follow soon. What do you dislike about DigitalGenius? The biggest concern is the communicational standpoint. When interacting with several team members sometimes not all are updated on the approach or latest news ...

"Great tech and amazing team"

What do you like best about DigitalGenius? The team behind DigitalGenius are very competent and clearly understand their product very well. They've been able to help us with any issues we've had with integrating our services with them and always understand what we're looking for. The tech they're running is impressive, their AI can very clearly tell what the customer is looking for, but equally is confident enough to know when it can't. This means customers only receive responses from ...

"Odlo Review"

What do you like best about DigitalGenius? Support from the DG team is unmatched by any other service provider we use. What do you dislike about DigitalGenius? The payment plans are not ideal. Monthly payment even for yearly contracts shouldn't be too hard to set up and would surely help many companies What problems is DigitalGenius solving and how is that benefiting you? 1. most significant improvement is avoiding paying an agency to hit fwd on emails they always escalate to the next ...

"Great experience"

What do you like best about DigitalGenius? The product & implementation/support. The team is extremely organized and is a true partner in the relationship. What do you dislike about DigitalGenius? Nothing - the partnership has been great What problems is DigitalGenius solving and how is that benefiting you? We needed a solution to help reduce the volume of calls our CS team has to manage. Having implemented just one flow to date, we've already seen great progress in the call volume so our ...

"Great team with fast responses and creative ideas"

What do you like best about DigitalGenius? Digital genius gives us a solution to automate responses to customers in many different out of the box intents. The great part of working with them was their ability to create custom intents as well. The DG team helped us setup the integration really fast and assisted us with best practices to have a successful POC What do you dislike about DigitalGenius? At the moment I can't find any faults with DG What problems is DigitalGenius solving and how ...

"A great product from a fast growing company"

What do you like best about DigitalGenius? DigitalGenius has created a bot that works perfectly, responding to customer complaints and tagging them at the same time when further work is needed. We no longer spend our time answering repeatable questions. We at the support department, now deal with the most difficult cases leaving our Digital Genius Bot taking care of the rest. What do you dislike about DigitalGenius? Nothing really. so far everything has been great, from the product to the ...

"Great product - AI 20% of our support calls"

What do you like best about DigitalGenius? Flexibility of the team and power of the tool. What do you dislike about DigitalGenius? I can't think of anything, maybe the structure, as it is a fast-growing company. What problems is DigitalGenius solving and how is that benefiting you? Support case automations, thus lowering manual case solving. 20% decrease of cases that need manual intervention.