Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

Great for Long Distance - Canada to USA

What do you like best? I love that I dont need to individually pay for long distance dials to the US from my home in Toronto. My company got me a DialPad account and I can access via my mobile...interface is easy. What do you dislike? Nothing...the application works great. I have no complaints. What problems are you solving with the product? What benefits have you realized? I dont pay for long distance calls to the US...

Dialpad Talk: good phone system

What do you like best? I like the app for my computer and my mobile phone to track my incoming calls What do you dislike? I haven’t completed figured out how to dial out from the app on my phone but using my office number What problems are you solving with the product? What benefits have you realized? Easy to use phone system for our company, we needed a phone system

Dialpad is Great

What do you like best? That it works across all the OS platforms. What do you dislike? nothing this software is a great to use and enjoy it. What problems are you solving with the product? What benefits have you realized? calls and use for every day.

Amazing Calling Tools for Business

What do you like best? Dialpad's cross-platform apps provide a seamless transition between phone, computer, and tablet. I've found this to be one of the most convenient features, as I can easily switch between devices, from my computer to phone, and walk to another location without having to balance a laptop or hang up to redial. Additionally, the automatic call transcript generation is very accurate and provides some great insights, such as points of agreement, summaries, and action ...

Very happy with Dialpad

What do you like best? The calls are great and it easily allows click to call. I add names easily to personalize. It also works on my cell phone but it is my normal calling tool and I am on the phone 4 hours or more per day. The analytics are also good and Tech Support has been very caring and responsive when needed (not very often). I highly recommend. What do you dislike? Nothing. I have zero negative things to say about it. Recommendations to others considering the product: ...

Pretty good service to be able to use a company phone anywhere!

What do you like best? Ability to access app anywhere on any device What do you dislike? Often signed out which leads to miss calls with no notification of being signed out Recommendations to others considering the product: Great way to supply phone numbers to employees without supplying actual phone which would cost more and require much more support from your IT department What problems are you solving with the product? What benefits have you realized? Dialpad has ...

Dialpad is the best solution for on the go calling. It is like carrying around an office phone!

What do you like best? Intuitive and easy to use. Great quality calls too. What do you dislike? The only feedback I can think of is the very slight, maybe a quarter of a second delay, on calls. What problems are you solving with the product? What benefits have you realized? I can be anywhere in the world and still “be in my office”

Phone sync & message capabilities!

What do you like best? The ability to answer/make calls on my phone and computer. The messaging component is also neat! What do you dislike? The connection may be poor sometimes and answering calls may have a delay. What problems are you solving with the product? What benefits have you realized? Sending quick updates through the messaging capabilities is helpful instead of an email. This also helps quick communication.

A great phone system compared to other API cloud based services

What do you like best? I love that you can see call transcripts in real time with Dialpad, it makes it easier to see what is going on if you have issues understanding or talking with the caller. You can also comment on transcripts and make suggestions for other agents. I like to be able to go through read the dialogue some of my coworkers have had with clients to see if I could be improving on anything or add something into my processes. It is also easy to turn it off if you do not want ...

Using it last 5 Year , more than perfect

What do you like best? Dialpad have everything u might need. From 1on1 conversations to conference What do you dislike? I dont think there is anything that bad its worth of mentioning What problems are you solving with the product? What benefits have you realized? We are working as customer service and we need to say customer service from Dialpad is more than good