Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

Best VOIP phone system available

What do you like best? Dialpad has been a perfect fit for our company. We were looking for a phone system that could be easily implemented and useful across our teams, and Dialpad is exactly what we need. The phone and desktop interfaces are easy to use. What do you dislike? Support could be improved. I've been reaching out to our account manager for questions that come up, but there are long periods of time before I receive a response. Additionally, we've had a few quality issues ...

Dialpad for Work

What do you like best? The ease of use and ability to use multiple platforms. What do you dislike? Having to have a G Suite of domain to get service. Use to be able to use personnel email accounts Recommendations to others considering the product: Good product What problems are you solving with the product? What benefits have you realized? Improved productivity between ministry offices

Dialpad has helped our teams stay innovative!

What do you like best? Moving from a landline system to a VOIP has not only freed up desk space but allowed our customer service team to manage and forward calls with the click of a button. One of our favorite features is the GSuite integration. What do you dislike? The analytics feature could use some improvement with more user-specific data such as a true picture of missed calls. For example, when a customer service representative answers a call, it shows as a missed call for all ...

User and reseller through Sprint

What do you like best? Ease of use and flexibility. With the Dialpad App, you have access when away from the office. What do you dislike? Reliant on quality of internet service. While most often not a problem, internet service speeds can and do vary. Recommendations to others considering the product: No contract and easy to use. Nothing to loose by trying the product. What problems are you solving with the product? What benefits have you realized? Mobility. Little or ...

Dialpad rocks!

What do you like best? Our Company has been able to roll out Dialpad to multiple locations with ease and the services work as advertised. What do you dislike? The only complaint our users have are regarding desk phones - the phones tend to lose connectivity to the app (for incoming calls) and need to be rebooted approx once per week to keep in sync. The desktop app and mobile apps work wonderfully. Recommendations to others considering the product: The best recommendation I ...

Call Balance

What do you like best? Dialpad really helps me keep up with a very high call volume & fast pace work environment What do you dislike? No different ringtones, more sound options What problems are you solving with the product? What benefits have you realized? Helps me to multi-task

Great change from traditional

What do you like best? The VI ability to have a semi-accurate transcript of calls allows me to review and check into previous calls to maintain a streamlined communication with customers, and allows me to reference older calls for billing purposes. Also the ability to have a standalone app on my desktop, a desk phone, and my android phone that all sync up for incoming communications in real time is a game changer, I've tried multiple other software and none are able to stay in sync as ...

Great alternative to traditional phone lines.

What do you like best? I like that I can receive calls to both desk computer and cell phone app. That flexibility allows me to answer work calls wherever I am at. The pricing was in a range that makes this service attractive. What do you dislike? The desktop app needs to be rebooted every couple of days. Not sure if there is a memory leak but the performance slows down. The other complaint would be the number of spam calls that come thru during the first couple of months if you ...

A near perfect solution for our needs.

What do you like best? We were looking for a solution that would allow our staff to stay connected & available no matter where they might be - and Dialpad Talk is that solution for us. The integration with Salesforce was a bonus that allows our staff to be informed during calls, builds a strong CRM, & allows us to create call campaigns for easy use. What do you dislike? We occasionally run into some technical issues - due to the integration with our campus system however it's ...

Dialpad works well for us-- our Small Biz clients!

What do you like best? Ability to use my Main Telephone Number to make calls with any device-- from anywhere in the world. What do you dislike? As far as deficiencies, Nothing comes to mind. What problems are you solving with the product? What benefits have you realized? Ability to use my Main Telephone Number to make calls with any device-- from anywhere in the world