Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

It will do, its apparantly the only option

What do you like best? One device two numbers, ability to know how to answer the incoming calls, desk top app. What do you dislike? doesn't always connect to phone that i am calling. no persona;l service, Cell provider says its a dial pad issue and can help resolve. support is lacking. The way the contacts work What problems are you solving with the product? What benefits have you realized? efficiency of caring one device and two numbers

Dialpad keeps our team & customers connected

What do you like best? The best part is we can stay connected from anywhere: phones, tablets, computers, web. Dialpad is always accessible where traditional phone systems aren't. It's also great that we can text customers right from the app. What do you dislike? My only dislike is that HD calls (vai the app) don't ring through to Apple Watch. So if your phone is on silent or not around, you'll miss every call. It's a minor thing, but huge when it comes to making sure every call gets ...

everthing has worked fine

What do you like best? The VI option helps a lot, when you were not able to understand something during the call. What do you dislike? I do not dislike anything, until now everything has been working excellent. What problems are you solving with the product? What benefits have you realized? I have much controll of the calls and what the agents are doing with their calls

Great Platform with some of the best customer service

What do you like best? The call quality is great no matter what location you are at, the management portal is intuitive and is easy to pick up and I was able to completely configure a new phone tree within minutes, whereas with other systems it can take hours. What do you dislike? The only downside is that the admin portal applies changes instantly instead of asking you to apply your changes. Recommendations to others considering the product: It's a great platform that's easy ...

Great Phone System

What do you like best? Easy access to analytics and call recordings allow for incredible coaching. What do you dislike? Functions can be spotty at times. Analytics can go in and out Recommendations to others considering the product: Look at analytic features What problems are you solving with the product? What benefits have you realized? Coaching sales reps and sending out daily reports is as simple as clicking one button

Great way to stay connected

What do you like best? I love that this app keeps me connected to my team all over the world. What do you dislike? Every now and then the system goes down which for me is fine because I can always use my cell if needed. Recommendations to others considering the product: Do it. You wont regret it. What problems are you solving with the product? What benefits have you realized? The biggest benefit for me is the ease of communication. Its much easier to send a message ...

Dialpad is super flexible and works great

What do you like best? The ease of taking calls where ever I want to. Moving around made simple What do you dislike? Not much. The product works very well. If there is an issue Dialpad help is awesome. What problems are you solving with the product? What benefits have you realized? Takes care of handling many different calls and allows my people to work easily from remote locations.

Best services ever!

What do you like best? The texting option is the best when it comes to dialpad, moreover, if you are using dialpad for your business its the best when it comes to online calling What do you dislike? Nothing its pitch-perfect - i would highly recommend you to go with dial pad as it is the best among all. Recommendations to others considering the product: Have it and leave everything behind its perfect What problems are you solving with the product? What benefits have you ...

Fanstastic Way To Move Online

What do you like best? I really enjoy that we can set up multiple departments. What do you dislike? It's a bit confusing for very small organizations. What problems are you solving with the product? What benefits have you realized? We moved from a very pricey Verizon account to this, which is easy to use and cost-effective.

The way forward

What do you like best? The thing that I like best is how it translates across multiple devices. What do you dislike? I wish there was more integration with Mac and Outlook. What problems are you solving with the product? What benefits have you realized? Provisioning new users is super easy and we are just starting to look at using the voice to text capture.