Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

User Friendly

What do you like best? I enjoy how user friendly the tool is. I can make and transfer calls seamlessly throughout my work day. What do you dislike? The desktop app will sometimes freeze or shut down unexpectedly. What problems are you solving with the product? What benefits have you realized? Support issues is what I am using Dialpad for and I enjoy the benefit of having the call history and voice to text summary.

Dialpad

What do you like best? I enjoy the phone integration well as the desktop integration when its working What do you dislike? More than once a day, the screen will go white and and we cannot answer calls What problems are you solving with the product? What benefits have you realized? More than once a day, the screen will go white and and we cannot answer calls

Capable Dialer Solution

What do you like best? The SF integration is useful. being able to use the dialer from either the app or the Salesforce Lightining window keeps my calling habits streamlined & adaptable What do you dislike? The app has noticeable glitches & no automatic recording of calls Recommendations to others considering the product: Great solution for basic functions. although, if you plan to integrate with salesforce, there are quite a few glitches. Not sure whose side that is on ...

Reliable phone service with many great features

What do you like best? I love the ability to place customers on hold and transfer calls. It allows us to functions so much better as a business. What do you dislike? There's not many negative things to say. I have the occasional dropped call, but I believe it's usually on the customer's end. Recommendations to others considering the product: I highly recommend Dialpad for both the ease of use and the excellent customer service provided. If you want a platform that's capable ...

Such a convient app!!

What do you like best? I love the ease of using this program. I can call/text numbers, save them, and have the history right there for me to come back to! The recording feature is also awesome! What do you dislike? There is nothing that I do not like so far with Dialpad. I haven't had any issues nor anything go wrong with making or receiving calls. Recommendations to others considering the product: Don't change too much, it's awesome! What problems are you solving with ...

Best decision for my business

What do you like best? Well, it is very flexible and I can use it on my smartphone and on my working Lap top. Al my associates are spread around the world and we all are using DIAL pad and it feels like we are the same office. We are making hundreds of calls daily and it is great. What do you dislike? Sometimes it crashes but it is rare. When crashes usually it's taking a lot of ram memory, but after one restart everything is back to normal. Recommendations to others considering ...

Best app ever

What do you like best? Dialpad really helps me communicate with costumers, my boss and even family. Audio is great and texts always go through right away, also, having in in my cell phone makes me love it even more. What do you dislike? I would like to have the option to make video calls What problems are you solving with the product? What benefits have you realized? .

Quality phone services for our small business

What do you like best? The call quality has been phenomenal. We regularly receive compliments on how clear we sound from our customers. The overall onboarding and management experience has been positive. Everything was very simple to setup. What do you dislike? The primary issues we've had have been around the Dialpad app stability, especially on the mobile app, but that has been been getting better over the years. What problems are you solving with the product? What benefits ...

Better than any other dialer I've used so far

What do you like best? Dialpad doesn't drop calls like a lot of other dialers. It looks just like my Iphone's layout, so I know how to use the buttons/how to end calls. I think that the names on the side, and the caller ID in general, is great. What do you dislike? Sometimes when our whole office is using it, it becomes a little difficult to hear the person on the other end, but you can fix it by just quitting the application on the computer and reopening it. What problems are ...

Great Phone Service for a Busy team

What do you like best? I love the ability to be able to listen to all the recordings after our team finishes a call. Gives a great chance for us to follow up on any opportunity and revisit the great moments What do you dislike? Lots of bug issues still currently. Would love to find better reporting as well instead of what is offered inside the standard dash for admins Recommendations to others considering the product: Always make sure to check do Not disturb! What ...