Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

Easy Business Communication

What do you like best? I really like how we can share communication, including texts, across our entire office! What do you dislike? While it's not really a dislike of Dialpad per se, the fact that some 2FA methods know that my Dialpad number is not a true SMS phone number. Recommendations to others considering the product: Consider what you're going to be using it for. I tried to implement it for shared 2FA texts, but not every bank works well with Dialpad What ...

Extreme Productivity and Work Life Balance

What do you like best? The ability to isolate my number, which allows me to streamline communication with my clients while also maintaining a work-life balance. What do you dislike? I don't like that there isn't a direct emoji board integration What problems are you solving with the product? What benefits have you realized? I'm overachieving goals because of my ability to organize how I communicate with my clients.

Easy to use

What do you like best? 1. Searching for text or specific conversation is the best part. 2. Keeping records of the conversations it's a good feature 3. Multi calls are very good What do you dislike? When you are texting but get a call you loss everything you are texting in the same moment What problems are you solving with the product? What benefits have you realized? 1. Saving time searching for text and conversations 2. Records of all calls help us as a company ...

Works well - simple to use.

What do you like best? Dialpad is easy to use. Efficient. Effective. What do you dislike? There is nothing I dislike. The product works well for our use case. What problems are you solving with the product? What benefits have you realized? Not having to use my personal phone to speak with clients. Helps me maintain boundaries.

Great and innovative product for our company

What do you like best? I love the voicemail forwarding features, the out of office voicemail customization and being able to read voicemails when they are received. What do you dislike? There isn't much to dislike about dialpad. Sometimes the call quality can be scratchy but 99.9% of the time we can use it without any problems. What problems are you solving with the product? What benefits have you realized? We are able to track our calls and texts with clients and between ...

Dialpad is a go to!

What do you like best? I love that you can have multiple departments as well as multiple agents. This allows the freedom for our employees to connect to all relevant departments. On top of that, I love that you can also go "Off Duty" so when you are not on the clock you can actually unplug from work and not worry about having to answer the line. Lastly, I love the transparency of being able to see which agent talked to who and automatically syncing to salesforce. All in all, I would say ...

Best dialer

What do you like best? accessible through mobile phone. whenever i am engaged on a call, there's an icon on my computer that i am on a call. What do you dislike? there's nothing to dislike about dialpad. i dont find anything wrong with dialpad. this is perfect for me. Recommendations to others considering the product: Dialpad talk is really easy to use. very intuitive and it works like wonder. it is easy to use. accessible through mobile phone. whenever i am engaged on a ...

Easy to use

What do you like best? I like how diapad is integrated with Salesforce and allows me to make all my calls from Salesforce. I like the option of sending text messages from dialpad as well. Easy to switch devices between my laptop and cellphone. Easy to put DialPad calls on do not disturb. What do you dislike? Nothing that I can think of at this time. Recommendations to others considering the product: Highly recommend Dialpad as it sinks in well with other software. Reduces ...

Flexible, Scalable and Super Easy to Use!!

What do you like best? I like how flexible the product is to use and to configure. When you are in need of support you can speak to a representative depending on your software level but MOST importantly you can answer practically all your questions in their FAQ's you are also able to submit a ticket and this is usally answered rather quickly. What do you dislike? When new features launch they are starting to nickel and dime... been with them forever you think there would be some ...

Amazing expirience

What do you like best? Support is on top of everything. Service provided by Dialpad is excelent. What do you dislike? Bugging rarely but Im sure everything will be OK soon. What problems are you solving with the product? What benefits have you realized? We are using Dialpad for our dispatch service