Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

Great Product, Easy to Navigate!

What do you like best? I enjoy the ease of using Dialpad! It's very intuitive and doesn't take long to learn. For anyone who's moderately tech-savvy, learning Dialpad should be a breeze. What do you dislike? Sometimes there are issues with connection, even when I've confirmed that the internet connection is strong in the office. For example, a client will be unable to hear me clearly and every other work will cut out. This issue only happens occasionally. What problems are you ...

Great Service - Would Recommend

What do you like best? Anonymity for employees and the executives, easy of tracking calls, and some names and numbers are prepopulated. Also love the ease in which to get a new phone number. What do you dislike? At times goes thru the computer and not the headset. At times, because of the set up of our work pod, we are not able to connect to the internet. The lack of internet connection causes DailPad not to work. We do not currently have land lines and heavily depend on DialPad ...

Pretty Good

What do you like best? The sound clarity. Works really good with Plantronics & Sennheiser headsets. Also has AI capability & recording. What do you dislike? Once in a while when you leave your system in sleep mode & comeback to call. There is a voice disruption & choppy voice. What problems are you solving with the product? What benefits have you realized? Instant AI script. Call recording, also the cost is reasonable. We use it for sales, CS & onboarding calls.

It does simple things but doesn't work super great

What do you like best? It's fine and simple it allows you to text and take calls. One nice feature is that it shows up on my phone as work if its through dialpad What do you dislike? It does not handle texting well, can't send files, any code based information, so for a software company it isn't a very good option Recommendations to others considering the product: Don't use it if you work in the software or field utilizing anything formula or code based What problems ...

Easy and Convenient!

What do you like best? I like that Dialpad allows me to seamlessly switch my active calls across connected devices What do you dislike? I need to be able to modify and delete group chats as well as add and remove members of group chats at will What problems are you solving with the product? What benefits have you realized? I am able to maintain communication with clients all across the US and manage my communications costs

Easy to use, phone and text

What do you like best? Hi like the fact that Dialpad does calling, texting, and all from desktop (mobile too, but I prefer desktop) What do you dislike? The pulldown bar to choose either calling or texting is not necessarily intuitive. And editing/naming the contact took me a beat or two to figure out. What problems are you solving with the product? What benefits have you realized? Work phone that is separate from my personal phone/gmail

DialPad for Marketing And Sales

What do you like best? I like our integration with Salesforce - it helps keep our marketing and sales sequences quick and organized. It definitely helps with productivity. What do you dislike? Sometimes there is a lag, and the transfer to the mobile device sometimes have a delay as well. Recommendations to others considering the product: If you are looking for efficiency in your sales and marketing sequencing, dialpad is where its at. What problems are you solving with ...

Dialpad Talk review- Excellent Overall

What do you like best? Easy to use admin settings. Desktop App works great. Lots of updates with added features What do you dislike? Can't think of anything now. Really, Nothing comes to mind that I do not like about the software. Recommendations to others considering the product: Go for it, It's easy to use, simple to set up, and is support by a helpful team. What problems are you solving with the product? What benefits have you realized? Solves our entire phone ...

Great experience for the team

What do you like best? It integrates well with Salesforce. The call quality is good and overall it's easy to use. Reporting is good and always improving. I also like being able to receive calls seamlessly on my cell phone. What do you dislike? It's hard to find a call I made some time ago in the reports. Recommendations to others considering the product: This is definately worth your time to look at. Call quality is great and when things don't appear perfect they respond ...

Easy Professional Communication

What do you like best? Dialpad allows me to have work-related calls or texts on my personal cell phone, without the two mixing. Two purposes but one phone. It makes my life more efficient. What do you dislike? I dislike that the name of the person calling me does not always appear. I have to physically go to the Dialpad app to see who is calling. Also, there is a delay sometimes in answering a call or dialing a call from the app. What problems are you solving with the product? ...