Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

DialPad Talk works well...

What do you like best? The things I like best are: 1. Pricing 2. Support 3. Being able to use the service on multiple devices 4. Test message option What do you dislike? The VI option is terrible when it comes to transcribing phone calls. I wish you could make your own call notes under a contact record. What problems are you solving with the product? What benefits have you realized? I am no longer having to hand out my cell phone number when I want someone to ...

Fairly good, but a few issues with functionality

What do you like best? Dialpad is pretty easy to use. Being able to use the app on a cell phone saves the company a lot of money from having to buy a "company phone." The UI is intuitive and adding people is a fairly clean process. What do you dislike? The settings can be hard to navigate. We consistently have problems with the phones ringing and calls going straight to voicemail. The fix is that we uninstall and redownload the app. It fixes it, but it is becoming a hassle. You ...

Very well done app. We use dialpad internally with our company and externally customer service

What do you like best? Has everything I need in one program/App. Very useful when leaving my desk or on a work trip. Took our company while to get use to the switch application between laptop, home phone and desk phone but end result is what counts and it works perfectly. What do you dislike? Desktop App connecting to a blue tooth headset. When dialing a number using the desktop app it doesn't connect directly to our desk phone but connects to the blue tooth headset with out ...

Dialpad just works!

What do you like best? - Dialpad is easy to use - Provides caller ID - Syncs very nicely with Salesforce - Easy to retrieve voicemail What do you dislike? - Inconsistent caller ID - Is not able to identify every single caller - If app is not open on computer, you will miss the call from client What problems are you solving with the product? What benefits have you realized? - Not having physical phone numbers

Price and functionality are good.

What do you like best? Most of the time it works seamlessly and has good sound quality. What do you dislike? Technical support isn't the quickest to respond, but most of the problems can be fixed by users. Recommendations to others considering the product: Take the time to implement it right. What problems are you solving with the product? What benefits have you realized? Leveraging technology to develop better analytics.

Reliable phone option for small office

What do you like best? Works on both computer and phone. Can save numbers. What do you dislike? A bit clunky and can crash often when using between devices What problems are you solving with the product? What benefits have you realized? Not needing

The Perfect Solution for Any Small Business

What do you like best? I've been a Dialpad user before it was Dialpad, back when it was known as Swtich. From the time I first signed up, until now, a period of several years, Dialpad has proven to be among the most reliable services in my small business toolkit. I can answer calls from my computer or the Dialpad app on my iPhone, effectively rendering my phone two phones in one. Most all calls are crystal clear and the voice transcriptions are spot on. GSuite integration is the icing on ...

Best Phone Software

What do you like best? I love the easy phone usage, and never really had any issues with voice quality. What do you dislike? Support is not that great. They usually will send you knowledge base papers. Recommendations to others considering the product: Get a better contact Center solution. What problems are you solving with the product? What benefits have you realized? Voice Quality is great. Also it is universal with all devices. From PC to Cell phone.

BEST TOOL FOR COMMUNICATION

What do you like best? i may say that this communication tool was really helpful , you can send text messages while calling someone . its friendly to use very easy to connect and apply other specific variety of usage depending on your demand . its very efficient and very cool tool. What do you dislike? I dont have any regrets of using this tool its really friendly use. Recommendations to others considering the product: I may recommend to maybe supply more updates every now ...

Love all of the features! Great Application!

What do you like best? My favorite part about DialPad is that when you share an office line you are able to see who picks up the call. This helps with communication within our office, as well as knowing the customer has been assisted. I also love that I can use the app when working from home and you can also turn on do not disturb on the app. I also liked that the top right showed which number you are calling from and you can put certain lines that you are connected to on do not disturb. ...