Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

Helps You Keep Work at Work

What do you like best? Setting work hours to keep work at work and protect my time at home What do you dislike? The learning curve on the fly was steep. Recommendations to others considering the product: Just dive in. We did a slow roll-out and it added confusion What problems are you solving with the product? What benefits have you realized? We are able to work from home more easily. I can manage and screen my supervisor's voicemail and calls.

DialPad Review

What do you like best? I like that DialPad can be used across many devices and as a browser webpage. What do you dislike? I dislike that sometimes the DialPad network gets a bit mixed up. Sometimes I have calls that will not go through or that when someone calls me, my device doesn't ring, even though I have it open and am sitting looking right at it. It is not until a voicemail comes through that I know I missed a call, but I have no idea how I missed the calls since like I said, ...

Very user friendly - great product

What do you like best? I like the user interface that Dialpad has created. It is very easy to make calls and also to track the calls that you've made. I prefer Dialpad to our system at Yelp - MiTel - which has issues on a daily basis. I never had any technical issues with Dialpad while using it for for 30 days. What do you dislike? Calls seem to take a little too much time to connect. If you could reduce the time between when a call is placed and connected, I think you would have a ...

Very Useful

What do you like best? The ability to switch devices and maintain all of the same information is very useful. It is very easy to forward and record calls, and it is nice that when calling someone within your organization that you will be able to pull up the contact just by typing in the name (even when you have not called/saved that contact previously. We also now use the analytic system for the recruitment team to manage/track activity each day, and having real time tangible data to ...

Solid hosted VoiP service

What do you like best? Completely replaced need to have a desk phone. We are able to use our mobiles and softphones for everything. Transcription and texting are the two best features for us. What do you dislike? Frequent updates to address bugs. Service is generally reliable but do see occasional bugginess relative to the old on prem solution. Recommendations to others considering the product: Good overall hosted solution which should meet the needs of most organizations. ...

現時点で一番多機能なクラウドPBX

What do you like best? Zendeskやsalesforce等とインテグレーションが可能で、社内のメンバーとの情報共有に役立っている。 また、IVRをWEB上から簡単に設定でき、機器を購入する必要が無い事。 モバイルネットワークやWi-Fiの環境が悪い場合に、キャリアコールの機能で通話を使用出来る事。 What do you dislike? dialpad通話に文字のメモを残す機能が存在しない事。録音は出来るが、メモが出来ないと他のメンバーに情報を気軽に共有できない。 個人の電話帳とカンパニーの電話帳が分かれているので、検索した際に表示が分かりにくい。 直近の通話の履歴には曜日が表示されるが日にち表示に切り替えする事が出来ない。 通話履歴一覧に着信した時間が表示されていない。 アプリでキャリアコールを使用した際に、IOSで着信ID機能に対応していないので、端末の電話帳に登録された人以外からの着信は誰からか分からない。 Recommendations to others considering ...

Dialpad doesnt work very well in LATAM

What do you like best? The Dialpad APP on Iphone is awesome! easy to use, great features. The whole concept of dialpad is great!! Proven concept with my team in the US What do you dislike? We have constant issues with dialpad being here in chile we have had multiple issues with dialpad and calling other latam countries like Argentina etc. Recommendations to others considering the product: Great for the US What problems are you solving with the product? What benefits ...

Great system with challenges!

What do you like best? Dialpad is a great system with challenges. If you are in a place where you have a good connection and do not intend to transition from WiFi to Cellular often I would gladly suggest you use the product. It has some very useful features that I like status, recording, and ability to set times not to receive calls are all very helpful to me. What do you dislike? If you are in outlying communities with challenges to connectivity you will find challenges. ...

Great features, but constant issues with call clarity.

What do you like best? Ease of use, option AI dictation of conversations, tracking information What do you dislike? Call quality and audio quality when using other apps. Recommendations to others considering the product: Improve call clarity and audio while using other apps such as TeamViewer. Headsets also seem to be a problem with Dialpad. What problems are you solving with the product? What benefits have you realized? When it works, talking and text messaging ...

Love the access but the functionality could be better

What do you like best? The application and the software. They works pretty well. What do you dislike? I don't like not having asking to customer service. I also don't like the ability to change my hours per number or the call forwarding. Alot different from my experience with my prior service. What problems are you solving with the product? What benefits have you realized? Text functions and tracking work great.