Dialpad Talk Reviews in April 2025: User Ratings, Pros & Cons

Great Features

What do you like best? Interactive features are being updated constantly - which is a plus. Here's the best thing: when I do encounter an issue and send an email to support, I get a response. 90% of the time it's with an answer regarding the reported issue. When I've had more serious issues, it was escalated to an engineer who was in contact with me the very next morning. What do you dislike? Wish there were options to access the account settings within the Chrome app rather than ...

Intuitive, Seamless, Integrated; What's not to love?

What do you like best? My favorite part of Dialpad is how simply it integrates into all the other programs my company uses to get their work done. We primarily use integration for Slack and Hubspot, and it seems like the integrations that are utilized get a focus on solid compatibility and stability. What do you dislike? The analytics tools could do with a little more customization. Sometimes it's hard to tell whether the reports are accurate when looking at a user in multiple ...

Dialpad I my most reliable and cost efficient resource for phone calls

What do you like best? Some of the cool and efficient aspects of Dialpad would be: 1) It's a reliable and efficient resource 2) I could use it on my computer or i my phone 3) I could integrate my personal contacts details 4) Cost Efficient What do you dislike? The only opportunity area I find on the tool are how to use the international phone codes. There are times where, even if I have the international codes, I cannot call to the other party. Recommendations to ...

Easy to Use and Easy to Learn!

What do you like best? I love the fact that you can use voicemail drop to move through calls faster. Also transferring calls is super easy. I love being able to track my daily activity. Talk time numbers are also good to see and shows the quality of conversations I am having. What do you dislike? Not a lot to complain about, sometimes the call quality messes up for a split second but usually its fine. I am not a fan of the integration with sales force and the outreach integration ...

Easy, inexpensive and problem solving

What do you like best? It's a phone system that actually works. I've used Verizon's VOIP system and it just didn't work most of the time. Also, they offer really scalable solutions so growing is easy with Dialpad. I love it. What do you dislike? I have to click on "1" every time I answer a call from Dialpad. There doesn't seem to be a way to take that off. Sometimes I don't have my phone around me and answer on my Apple Watch or AirPods, but I can't answer Dialpad calls without ...

Happy Customer!

What do you like best? I like how Dialpad integrates with the various software tools I use on a daily basis - Salesforce integration makes it easy to call candidates in our database with one click. What do you dislike? I need to update it a few times a week to ensure that it functions properly with salesforce integration Recommendations to others considering the product: Get ready to make calling fun again What problems are you solving with the product? What benefits ...

It has allowed me to keep in contact with our costumers and include my colleagues in the call.

What do you like best? That I can include interns in calls and mute them so they can listen to how calls are done. It is very helpful as I am able to include them in calls with clients and they are able to see the many different ways a conversation can go and how to best carry it depending on the different situations that may arise. And vice versa I am able to listen to their calls and see how they are doing and then give them feedback based on what I heard. What do you dislike? ...

Work Phone on the go

What do you like best? I like that the voicemails are transcribed to text so I can quickly figure out what someone needs and get it done. What do you dislike? The half a sec lag sometimes. Makes for awkward silence What problems are you solving with the product? What benefits have you realized? I foster relationships in the towing and roadside industry, so it is nice to be able to receive text , pics and whatnot and be able to make quick decisions on the go

Dialpad make everything very easy to track!

What do you like best? I like how we can have multiple users on one line while being able to track who is taking calls and who spoke with them last What do you dislike? When I miss calls because of an error!!! What problems are you solving with the product? What benefits have you realized? Very user friendly, allowing easy communication between the company and quick

Working remotely is very smooth

What do you like best? The quality of sound is excellent (so long as my Internet connection is good). But also I absolutely love the fact that I can have someone in a different country calling and our local area code shows up. This is really fantastic. We had an English worker in Mexico that made survey calls for us in the US and it was incredibly smooth. What do you dislike? There is a slight delay sometime from when the other person picks up and when they can hear me. Like 2-3 ...