Dialpad Sell Reviews in April 2025: User Ratings, Pros & Cons

Dialpad is super simple and easy-to-use

What do you like best? I especially like that it helps me keep track of my calling history overtime which I find to be really helpful. What do you dislike? It drops call some times so I have to refresh my page. What problems are you solving with the product? What benefits have you realized? The tracking history is helpful so that I'm not double calling people but it also keeps track of their numbers so I can easily find them at any time.

Dialpad works seamlessly with our lead system and makes doing outbounds so easy!

What do you like best? I like how easy it is to move from one call to the next. What do you dislike? Sometimes I feel like DP is slowing down the overall system but its not a big deal. Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? I am not sure if im solving any problems

Dialpad Review from Heather

What do you like best? Call recording and summary very quickly after getting off the phone. What do you dislike? Sometimes slow to refresh in the app. Salesforce integration could be improved (i.e. always being able to link to a case instead of having to manually do it depending on where the call came from)> Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Recording calls and being ...

Helpful Tool for the Workplace

What do you like best? Easy to use and all calls/texts are in one accessible location. Easy to search for contacts or information. What do you dislike? The speech to text is pretty spotty and it would be super helpful if it was more accurate Recommendations to others considering the product: It's fantastic, easy, and will bring your business to a whole new level What problems are you solving with the product? What benefits have you realized? Having all contacts in one ...

Good product but sometimes it glitches

What do you like best? I like that I am able to read the transcripts of the calls after I have them. Although sometimes the quality of the transcript is bad. What do you dislike? I dislike getting multiple calls at once and having them drop. It happens a lot. What problems are you solving with the product? What benefits have you realized? I am able to keep track of my outreach to my customers a lot more effectively

Great product, simple

What do you like best? I love how little it gets choppy. It's a very effective system What do you dislike? Functionality is not great and it has never once integrated into my salesforce properly. Recommendations to others considering the product: Get this if you make a lot of calls - great for internal communications. What problems are you solving with the product? What benefits have you realized? Instant calling to clients.

Great product

What do you like best? Transferring from different sources and products. Being able to record calls on the go. What do you dislike? Nothing crazy I need to dislike. They are improving constantly. Recommendations to others considering the product: You take advantage of a cloud based Dial system as you can keep your info private and keep everything What problems are you solving with the product? What benefits have you realized? Nothing

Good functionality but glitchy

What do you like best? I like the many features offered. It makes it really easy to keep track of who I have reached out to and when. What do you dislike? The system is glitchy sometimes. I have had many calls drop and sometimes the system crashes when multiple calls come in. What problems are you solving with the product? What benefits have you realized? It is much easier to stay organized with my outbound efforts

Made contacting my clients so much easier

What do you like best? The fact that I can see previous text conversations and emails between me and the client while I'm on the phone is so helpful What do you dislike? The text to speech needs work. hopefully it will improve over time. Though it does lead to some funny moments where the app seems to think I told my clients to F-off. What problems are you solving with the product? What benefits have you realized? It's definitely solving a productivity problem for me. having all ...

Inside Sales

What do you like best? I love the ease of use, having dialpad on my laptop plus my cell means that I never miss a call. I have been able to also remotely listen to calls while not in the office. What do you dislike? I wish the analytics features were more robust. Recommendations to others considering the product: Give it a shot, you won't regret it. What problems are you solving with the product? What benefits have you realized? I have been able to more easily find calls ...