Device Magic Reviews in February 2025: User Ratings, Pros & Cons

Great Product, but could improve

What do you like best? Easy to use web interface. Great for first time user and power users alike. I was able to pick up on the web interface and make forms within the first day. Granted, i have a bit of coding background. But i feel as though an entry level technician could have had the same experience as me. I love the chat feature on your webstie for support. No one likes to sit on hold on a telephone and the chat feature works great. What do you dislike? The form NEEDS an excel ...

A magical experience

What do you like best? Offline access is an essential feature. The developers constantly upgrade and add new features. Integration is key and Device Magic delivers. Connectors and destinations make it a winning app. Desktop configuration is a welcome addition What do you dislike? Although Device Magic is a very reasonably priced solution, monthly commitments are high due to the number of devices we have active. Recommendations to others considering the product: Large screen ...

Got rid of paperwork for field service jobs

What do you like best? We are no longer misplacing field reports. When we want to know what happened with a certain job we can always find the information as the platform is able to integrate with our One Drive accounts. It is easy to update the way we want to see our reports and if we want to change something. The support people are very helpful and committed. What do you dislike? I wish I could write information directly into SharePoint lists. Recommendations to others ...

Solid platform with growing functionality

What do you like best? Company is proactive in responding to questions and adding features. What do you dislike? Interface to create forms isn't always intuitive. Recommendations to others considering the product: Trial is a good way to get a feel for the capabilities. What problems are you solving with the product? What benefits have you realized? Field inspections for engineering projects.

Overall an incredibly useful platform - feature rich, flexible, and generally powerful.

What do you like best? The API functionality, easy integrations, numerous submission options, backup data storage, offline field use. We use the whole gamut of features that are provided and appreciate them greatly! The dispatch functionality is also particularly useful and we have integrated it with great success into other systems and software we use. What do you dislike? Its a tad pricey - better volume discounting would be greatly appreciated. The browser/desktop forms are buggy ...

Useful paper reolac

What do you like best? Pretty easy to set up forms, drag and drop functionality What do you dislike? Just pretty time consuming. And pdf form outputs are hard to set up What problems are you solving with the product? What benefits have you realized? Removing paper Increased diligence and accountability;

Love this software, very efficient and lots of capabilities!

What do you like best? Breadth of options and filtering so I can create automations to make my team's lives easier. Being able to control the back end so much is amazing! If one user only has to provide 5 pieces of info, it's great that we can control hiding 30 other questions that COULD be available. What do you dislike? Would love some of the limitations updated, but the Device Magic team is constantly working on improvements so no real "dislikes". I would also love to see an ...

Great support, costly for what I needed.

What do you like best? Amazing support staff. Great help when I needed support for form layout. What do you dislike? Used too little to justify cost. Not overly expensive, but couldn't justify the cost for my business needs. What problems are you solving with the product? What benefits have you realized? Was using for intake for PC repair. Again, was not able to utilize to full cost potential (business is slow).

Great platform

What do you like best? Data capture on the go makes it super easy for the team to gather information and analyze a month's operation in just a couple minutes. What do you dislike? I wish the standard plan had some communication options to SQL databases & the analytics tool feels uncompleted. Recommendations to others considering the product: Try it, you won't regret it. The forms are super easy to set up and flexible. You can literally do anything with this app. What problems ...

Almost like making your own custom IOS and Android Data collection App

What do you like best? The UI for creating the custom forms is top notch. You never feel you NEED programming skills, yet if you want to get more advanced there are options for that too. The field app is rock solid. In rare cases when you need tech support they are very responsive. What do you dislike? We're missing the ability to upload multiple photos in a single step, but are told it's on the road map. We work around this by uploading photos in bulk using the Google Drive app. ...