Deskero Reviews in January 2025: User Ratings, Pros & Cons

Interesante sistema de help desk

What do you like best? Sistema de soporte y atención al usuario muy completo, que incluye casi todas las características que se podrían necesitar de cara a soporte a usuario. Se adapta perfectamente a cualquier tamaño de empresa de soporte, tanto para pocos usuarios como para una empresa grande. Formato web con lo cual se puede utilizar en cualquier dispositivo incluso con pocos recursos, lo cual además facilita la movilidad. Integra varias herramientas útiles como chat, conexión remota, ...

Software de atención y soporte muy completo

What do you like best? En un entorno integrado podemos realizar el soporte a usuarios mediante sistemas de tickting, así como mantener una base de datos de conocimiento, FAQs, Wiki de soluciones, etc. La parte del usuario para crear tickets es muy intuitiva lo cual es muy importante ya que muchos usuarios no poseen conocimientos generales de informática. La interfaz web también es un grado a su favor ya que permite su utilización en cualquier sistema y sistema operativo, incluso en ...

Sistema de tickets para soporte a usuarios

What do you like best? Lo mejor es que se puede centralizar todas las peticiones de soporte vengan de la fuente que vengan, bien sea directamente de la plataforma como de redes sociales como twitter, facebook, etc. Si se alimenta la base de datos de ayuda esta resulta muy potente y actúa como fuente de conocimiento. Muy útil la posibilidad de chatear online con el cliente para ofrecer soporte en directo. Además, en líneas generales la interfaz es muy clara y limpia y facilita su ...

Easy Setup for Start up service desk

What do you like best? With just less than five minutes you can get the Deskero up and running including the branding and available templates modification. They have very simple but elegant user interface from both agent and customer interface. If you are a small or a startup company then you can operate your support and ticketing system absolutely free. The email forwarding and name customization also is also pretty convenient, you can have both incoming and outgoing email copies ...

Great and easy to use Software

What do you like best? It is a simple tool to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent What do you dislike? Customers have reported that their accounts are blocked when they are newly created, but nothing that can not be controlled What business problems are you solving with the product? What benefits have you realized? We are currently in the process of releasing new software and we have found it ...

Best online help desk tool

What do you like best? We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering ...

Small Business Helpdesk Cloud Software

What do you like best? Deskero is really an ideal cost effective Helpdesk platform that is hosted in the cloud. Using Deskero for one of my smaller clients as a trial run with no hickups, no installation or integration issues. The Reporting system on calls for clients are great with a fabulous Mobile Application for all my Agents on the move.. We will be moving Deskero into a production environment for all my supported clients. What do you dislike? Using it a brief time, I can't seems ...

Deskero

What do you like best? Deskero has helped us manage how we communicate to our customers. As part of the admin at Zuhri medicare, I am glad to say that I love how we now can monitor how our sales agents are performing and we compensate them according to how they deliver. It is also easy to use and the user interface is great. What do you dislike? We wanted to install it to our server since to the sensitive information we handle but we could not do that. Recommendations to others ...

Great program

What do you like best? Never had issues, tracks performance as needed and is super simple to use What do you dislike? Nothing at the moment, I am new to the company, and this is the first company that I’ve used the program with. It does however take a very long time to load, so I guess that would’ve the only issue. What problems are you solving with the product? What benefits have you realized? No problems, but I really like how well it tracks performance and productivity.

An excellent product!

What do you like best? I would like to talk a little bit of Deskero, because it has provided endless improvements for our organization, among which my favorite is the comfort offered by this service to all our users. Deskero, in my opinion, is an excellent tool, very diversified that allows interaction between all our users through the use of tickets, multichannel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us ...