Desk360 Reviews in April 2025: User Ratings, Pros & Cons

"Best tool ever"

What do you like best about Desk360? I can manage all my customer reviews at once and my communications were much efficient than before. What do you dislike about Desk360? In the report section, I want more personalisation according to the sector. There are some unnecessary features and the properties that I need the most is not available. What problems is Desk360 solving and how is that benefiting you? Since, I have not lost any data, It is good for me to collect it and use it to improve ...

"Good UI, effective for B2Bs it's even better for B2Cs"

What do you like best about Desk360? It supports multiple platforms and continues to improve each day. Easy to use, cheaper than alternatives. What do you dislike about Desk360? Designed for mobile apps so web apps or platforms may benefit less from it. LinkedIn integration would be better for B2Bs. To be fair it is very hard to complain about this product. What problems is Desk360 solving and how is that benefiting you? It is easy to manage many channels on just one platform. When we ...

"Very useful"

What do you like best about Desk360? Easy to use and integrated with main channels What do you dislike about Desk360? Needs to develop more channels to contact What problems is Desk360 solving and how is that benefiting you? I can manage many requests on one site

"Single channel for multiple tasks"

What do you like best about Desk360? You can manage different people on multiple projects in single platform. Assigning products and tasks to teams and tracking it down on a single page looks more convenient. What do you dislike about Desk360? It currently only supports cloud/web-based deployment. Would expect it to extend support for multiple other platforms as well. What problems is Desk360 solving and how is that benefiting you? It's an all in one tool for multiple tasks. You can send ...

"Single channel for multiple tasks"

What do you like best about Desk360? You can manage different people on multiple projects in single platform. Assigning products and tasks to teams and tracking it down on a single page looks more convenient. What do you dislike about Desk360? It currently only supports cloud/web-based deployment. Would expect it to extend support for multiple other platforms as well. What problems is Desk360 solving and how is that benefiting you? It's an all in one tool for multiple tasks. You can send ...

"Complete support with 360"

What do you like best about Desk360? with no software knowledge you can bring reviews to your app. You can quickly respond to reviews. Also it combines all platforms . What do you dislike about Desk360? It does seem like the pricing might be a little high. What problems is Desk360 solving and how is that benefiting you? The combining of your apps reviews and messaging clients

"Business Development Manager"

What do you like best about Desk360? Desk 360 has a pretty straightforward user interface and provides excellent customer support. What do you dislike about Desk360? It would be great If we could see Linkedin comments as well. What problems is Desk360 solving and how is that benefiting you? Desk360 helped our organization to simplify the comment tracking on the social media means.

"I believe that you will be a star between your big rivals one day."

What do you like best about Desk360? We loved your UI & UX side. It was better than the most popular rivals. The dashboard was working well. We could find that I look for easily. The ticket system was working good as well. What do you dislike about Desk360? We couldn't activate sound notifications and also there was a lot of bugs to deliver a message at chatbot screen. You need more flexiable system to integrate other systems. Instagram integration was not working good ...

"I believe that you will be a star between your big rivals one day."

What do you like best about Desk360? We loved your UI & UX side. It was better than the most popular rivals. The dashboard was working well. We could find that I look for easily. The ticket system was working good as well. What do you dislike about Desk360? We couldn't activate sound notifications and also there was a lot of bugs to deliver a message at chatbot screen. You need more flexiable system to integrate other systems. Instagram integration was not working good ...

"All the features we need are on one platform."

What do you like best about Desk360? All communication channels on a single page! Integrations Web contact forms What do you dislike about Desk360? The live chat plugin has limited features. What problems is Desk360 solving and how is that benefiting you? It made it easier for me to reach potential customers.