Desk360 Reviews in April 2025: User Ratings, Pros & Cons

"Useful but still a little hard user experience, espcecially filter structure"

What do you like best about Desk360? Desk360 is a useful tool that we can manage all our message requests from a single platform. It is great because we are mostly B2C company and we have too many issues to resolve from different channels. With Desk360, our team is replying to all issues easier. What do you dislike about Desk360? It is hard to connect app stores, but there is no alternative way, I guess. User Roles are also not clear to understand permissions. You can add "Help" section on ...

"Useful but still a little hard user experience, espcecially filter structure"

What do you like best about Desk360? Desk360 is a useful tool that we can manage all our message requests from a single platform. It is great because we are mostly B2C company and we have too many issues to resolve from different channels. With Desk360, our team is replying to all issues easier. What do you dislike about Desk360? It is hard to connect app stores, but there is no alternative way, I guess. User Roles are also not clear to understand permissions. You can add "Help" section on ...

"Adress for all your needs"

What do you like best about Desk360? all information we need can be viewed together but also segmented What do you dislike about Desk360? There have been no negative experience so far. Desk360 have met all our needs from the beginning. Recommendations to others considering Desk360: follow the innovations closely What problems is Desk360 solving and how is that benefiting you? all platforms (e-mails, social media, app store, play store etc.) are separate, so it makes our work easier

"Birçok mailimizi karşı tarafa iletmiyor. Bu yüzden sürekli sizden dönüş alamadık şikayetleri yaşıyor"

What do you like best about Desk360? Aslında kullanması çok kolay bir uygulama değil. Biraz daha basitleştirilebileceğini düşünüyorum. What do you dislike about Desk360? Özellikle bir ticketa ben cevap verdiğimde bana otomatik atanmaması Recommendations to others considering Desk360: idare eder, bi tık fazla verip daha iyisi kullanılabilir What problems is Desk360 solving and how is that benefiting you? Bir faydasını goremedim henuz, sirket maillerini cevaplıyoruz aslında cok basit bir sey ...

"Birçok mailimizi karşı tarafa iletmiyor. Bu yüzden sürekli sizden dönüş alamadık şikayetleri yaşıyor"

What do you like best about Desk360? Aslında kullanması çok kolay bir uygulama değil. Biraz daha basitleştirilebileceğini düşünüyorum. What do you dislike about Desk360? Özellikle bir ticketa ben cevap verdiğimde bana otomatik atanmaması Recommendations to others considering Desk360: idare eder, bi tık fazla verip daha iyisi kullanılabilir What problems is Desk360 solving and how is that benefiting you? Bir faydasını goremedim henuz, sirket maillerini cevaplıyoruz aslında cok basit bir sey ...

"Adress for all your needs"

What do you like best about Desk360? all information we need can be viewed together but also segmented What do you dislike about Desk360? There have been no negative experience so far. Desk360 have met all our needs from the beginning. Recommendations to others considering Desk360: follow the innovations closely What problems is Desk360 solving and how is that benefiting you? all platforms (e-mails, social media, app store, play store etc.) are separate, so it makes our work easier

"Very Functional"

What do you like best about Desk360? It is a very functional and very useful website. Thank you on behalf of my company. Great for hosting multiple apps. What do you dislike about Desk360? The mobile application can be developed a little more. Recommendations to others considering Desk360: very advantageous and useful What problems is Desk360 solving and how is that benefiting you? Seeing messages and requests from different channels together makes things much easier.

"Best tool ever"

What do you like best about Desk360? I can manage all my customer reviews at once and my communications were much efficient than before. What do you dislike about Desk360? In the report section, I want more personalisation according to the sector. There are some unnecessary features and the properties that I need the most is not available. What problems is Desk360 solving and how is that benefiting you? Since, I have not lost any data, It is good for me to collect it and use it to improve ...

"Good UI, effective for B2Bs it's even better for B2Cs"

What do you like best about Desk360? It supports multiple platforms and continues to improve each day. Easy to use, cheaper than alternatives. What do you dislike about Desk360? Designed for mobile apps so web apps or platforms may benefit less from it. LinkedIn integration would be better for B2Bs. To be fair it is very hard to complain about this product. What problems is Desk360 solving and how is that benefiting you? It is easy to manage many channels on just one platform. When we ...

"Good UI, effective for B2Bs it's even better for B2Cs"

What do you like best about Desk360? It supports multiple platforms and continues to improve each day. Easy to use, cheaper than alternatives. What do you dislike about Desk360? Designed for mobile apps so web apps or platforms may benefit less from it. LinkedIn integration would be better for B2Bs. To be fair it is very hard to complain about this product. What problems is Desk360 solving and how is that benefiting you? It is easy to manage many channels on just one platform. When we ...