Desk360 Reviews in April 2025: User Ratings, Pros & Cons

"It was amazing."

What do you like best about Desk360? They get back to us very quickly. The customer support was amazing. They helped us a lot. I would definitely recommend. What do you dislike about Desk360? I do not have any problem. So, I will not be able to write anything. What problems is Desk360 solving and how is that benefiting you? It helped us to communicate with our customers faster through different communication channels.

"It's useful and power for customer support."

What do you like best about Desk360? I like live chat module. Because there are every channel. What do you dislike about Desk360? I don' t have. Because there are every channel. What problems is Desk360 solving and how is that benefiting you? It helps us a lot in solving the problems encountered by the instant customer.

"Efficient Customer Support with fewer people"

What do you like best about Desk360? With few agents we could manage a big traffic of customer needs easily. It has a functional and simple interface that you don't need a training before using it. What do you dislike about Desk360? There's 12 communication channels but I hope linkedin will be added to the channels too. What problems is Desk360 solving and how is that benefiting you? Desk360's reports is very detailed and understandable, we could also take reports about your agents ...

"Easy to Get in/Learn and Use"

What do you like best about Desk360? User friendly interface, easy to log in, adapt and learn how use it also getting used to it. What do you dislike about Desk360? We need more time of experience in order to see point that I don't like What problems is Desk360 solving and how is that benefiting you? It helps reaching out new leads through different channels way more quickly

"It's useful and power for customer support."

What do you like best about Desk360? I like live chat module. Because there are every channel. What do you dislike about Desk360? I don' t have. Because there are every channel. What problems is Desk360 solving and how is that benefiting you? It helps us a lot in solving the problems encountered by the instant customer.

"For simple and unique customer experience"

What do you like best about Desk360? Desk360 provides us overall perspective for support and customer satisfaction. What do you dislike about Desk360? Nothing. Everything is so great and makes our job very simple. What problems is Desk360 solving and how is that benefiting you? We needed to follow requests from every channel. Desk360 provides channel-by-channel communication.

"Amazing Product"

What do you like best about Desk360? It is very usefull for the contacting with end-users What do you dislike about Desk360? It is not dislike but I would like to see more channels What problems is Desk360 solving and how is that benefiting you? Communicating with customers

"many topics in one app"

What do you like best about Desk360? Seamless data reporting. Saving on time. What do you dislike about Desk360? Quick action is taken on the issues we want to develop. We are satisfied with the application. What problems is Desk360 solving and how is that benefiting you? Regular filtering of requests from multiple channels Tagging customer claims, Easy reporting for daily, weekly, monthly.

"Desk360 is a great tool that we use to manage customer demands, especially social media"

What do you like best about Desk360? It allows us to provide customer support in many languages. We collect all channels in one place. It is very simple to use and has a great interface. What do you dislike about Desk360? There isn't really a point I don't like. There is a team open to feedback. They listen to everything we want to be better. The most important point that could be better is that chat conversations do not occur as tickets. What problems is Desk360 solving and how is that ...

"Satisfy your customers need from an all communications channel software."

What do you like best about Desk360? The User Interface is one of the best features of Desk360. This includes the amazing feature of next-gen shared inbox, where you have the ability for you and your customer support team to easily access and respond back to all of your clients messages coming from split-up channels. And the best part is, this can be done all at the same time. Efficiency is key! You save a ton of time with this amazing feature. What do you dislike about Desk360? I strongly ...