Deputy Reviews in April 2025: User Ratings, Pros & Cons

Copy and paste glitches

I like that I can copy and paste the shifts, this makes it a lot faster of a process. Deputy can have some glitches sometimes where you cannot paste shifts for backshift, as it pops up with an error stating it is a bad request: end should be greater than start. Usually, the next day deputy is back to normal.

Annual leave system is underdeveloped but at premium price

I would echo what recent reviews are saying about Deputy support but my main gripe is about the annual leave management system. It's underdeveloped but comes at a premium cost. When things go wrong, and they have done frequently for us due to the merging of two Deputy accounts and the recent updates to the system, be prepared to spend days and days working out what's gone wrong and how to fix it. Deputy claims to save you time and streamline processes, and it has done that for scheduling, ...

Customer support is woeful

Customer support is woeful. Phone support assistants are trained to repeat your question. Then waste your time guiding you to the simple on line instructions you have already tried nine times out of ten. They can't help with anything even remotely complex. They waste so much of your time. I wasted an hour just trying to explain the problem to people who couldn't speak English very well. Borderline unethical given the claims they make.

Pray nothing goes wrong. Customer service terrible

So disappointed in their customer service. Have been trying to fix a synching issue with Xero for 5 months. Basically the customer service involves apologizing and saying the issue will be escalated. Its seems the goal is to make you so frustrated you give up. There is no way to speak to a manager or anyone in charge. They have set it up so there is no accountability. You will just keep going in circles Apart from the synching issues it seems to work well which is why the customer service ...

"Ease of use and integration"

What do you like best about Deputy? It optimized my employee management time. in addition to promoting wonderful reports. What do you dislike about Deputy? I haven't had any bad experiences. Since the implementation of the system, we have had the support of the Deputy What problems is Deputy solving and how is that benefiting you? Know that the employee showed up for work at our client and have records for invoincing our clients

"Time-saver and user-friendly."

What do you like best about Deputy? Live availability tracking, automation features and MS Teams integration. What do you dislike about Deputy? Whilst the flexi-pricing is really great, it can be somewhat costly to use the full SMS features. What problems is Deputy solving and how is that benefiting you? Time management to the max! Rostering previously took hours to complete, with the auto-fill feature it takes no more than 30-minutes.

"Awesome scheduling app"

What do you like best about Deputy? Very user friendly. staff prefer this app over other options we have used before. It was very easy to integrate into our current set up. Customer support has been great anytime we had a problem. Staff use this app daily. we will be sticking with deputy. What do you dislike about Deputy? We are only using this app for rostering and leave requests, so find the notifications about staff not checking in each day annoying. I think for basic access like we are ...

"The convenient way of managing scheduling"

What do you like best about Deputy? Easy to manage. every effective, detailed. Seamless integration of revenue to staff cost calculation What do you dislike about Deputy? It tends to lagged whenever you try to access more than 1 location What problems is Deputy solving and how is that benefiting you? Help alot with the operation usage. allow us to under the business better when your managin the schedueling

"team loves to use it and saved me time & money"

What do you like best about Deputy? i wanted a system that could help me out with rostering, knowing team members were notified promptly (without having to send various emails) able to calculate staff costs for budgets,hours and was easy to plug into cloud based systems such as Shopify etc. to get reports i had previously needed to curate on excel. I wanted my team to have a user friendly system that clocked the hours and breaks, even reminded them of their shifts especially if they were ...

"Best Rostering, Timesheet and HR Software!"

What do you like best about Deputy? Easy to use. I can approve my team's timesheet in my convenience. What do you dislike about Deputy? Limited access on the mobile application What problems is Deputy solving and how is that benefiting you? Provided an overview of the timesheet cost and the revenue of a specific shift which helps manage wage cost