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Deliverr offers custom pricing plan
Deliverr, now Flexport, has garnered mixed feedback over the past year, with customers expressing both praise and discontent. While some have highlighted issues such as continual rate increases and poor customer service experiences, others have lauded the company for its efficient operations and responsive support, especially mentioning standout representatives ...Read more
Responsive and empathetic customer support team, with specific mentions of helpful representatives like Henry, Amanda, and Charlene.
Cost-effective compared to competitors like Amazon MCF, with excellent US-based customer support that goes above and beyond.
Reliable service for packaging and sending orders to customers, even though problems occasionally occur but are quickly addressed by support.
Efficient and quick resolution of issues, with prompt responses and helpful assistance from the customer support team.
Inconsistent service quality and support, with mentions of lost inventory, delayed responses, and issues with warehouse management impacting user experience.
Lack of advanced features and customizations, leading to limitations in functionalities and integrations compared to other 3PL partners.
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Showing 21-30 out of 322
GO
Geoffrey O
05/04/23
Good Experience
Date of experience: May 05, 2023
ST
Stuart Tait Stuart, Lumi Thera
05/03/23
Agent was helpful and gave me the…
Agent was helpful and gave me the answer I was trying work going forward. Still have to do all the manual orders for those already placed.
ST
Stuart Tait Stuart, Lumi Thera
05/03/23
Agent was helpful and gave me the…
Agent was helpful and gave me the answer I was trying work going forward. Still have to do all the manual orders for those already placed.
AV
Andreas Vavaroutsos
05/01/23
DO NOT TRUST THEM!!
DO NOT TRUST THEM!!! They had our original complaint pulled. We are at 2 months of them losing our full inbound shipment. One of their managers Soumya has been completely unhelpful and has dumped us back to regular customer service who just missed a scheduled call with us. They are completely unprofessional and have the nerve to say we are unprofessional because after 2 months of dealing with their nonsense told them we would really not like to make this a legal matter, which they then told ...
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D
Dmitriy
04/29/23
it works, but problems are not uncommon
the main function - packaging and sending orders to your customers - works fine. however, problems of various kinds happen regularly. the support service is always in touch and tries to resolve the issue quickly. however, many technical difficulties are not solved for a very long time.
D
Dmitriy
04/29/23
it works, but problems are not uncommon
the main function - packaging and sending orders to your customers - works fine. however, problems of various kinds happen regularly. the support service is always in touch and tries to resolve the issue quickly. however, many technical difficulties are not solved for a very long time.
AP
Alex Pastorkovich
04/23/23
MORE THAN 5 STARS thanks to Amanda & Charlene
Amanda and Charlene were ABSOLUTELY INCREDIBLE! I wish I could give them more than 5 stars. Honestly the best customer service I have ever received. They are truly amazing people and have made our Deliverr experience so far truly amazing.
E
Ecozoi
04/12/23
Empathetic customer support and transparency
From Empathetic customer support to technology advancements to delivering products on time to being transparent with pricing and fees, Deliverr does everything so well. Surprises us how Deliverr is better in customer support compared to Amazon in terms of helping Sellers with shipment related questions or issues.
CW
christal white
04/06/23
If you need support, ask for Henry! A true Star
My experience with Deliverr has been a sigh of relief most of the time, coming from a different 3PL that nickle-and-dimed you for everything. This review is only about one particular support representative, Henry. When you start a chat or send an email, you really never know who your rep will end up being - every time we get Henry, we breathe a sigh of relief. He follows up timely, is very helpful and diligent and he seems to "understand" or "get" what's going on faster. I've been known to ...
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CW
christal white
04/06/23
If you need support, ask for Henry! A true Star
My experience with Deliverr has been a sigh of relief most of the time, coming from a different 3PL that nickle-and-dimed you for everything. This review is only about one particular support representative, Henry. When you start a chat or send an email, you really never know who your rep will end up being - every time we get Henry, we breathe a sigh of relief. He follows up timely, is very helpful and diligent and he seems to "understand" or "get" what's going on faster. I've been known to ...
Read more
