Deliverr Reviews in February 2025: User Ratings, Pros & Cons

Expect Huge, Never-Ending Rate Increases

Deliverr (now Flexport) was great until they were bought by Shopify, and then it got even worse when it was taken over by Flexport. Ever since the big guys took over, we've seen huge, never-ending increases in fulfillment fees and long-term storage. So, if you're planning to sign up with them, expect a 15-20% rate increase on a yearly basis. Don't assume their rates will stay the same for anything longer than 1 year (probably even less), and don't assume the increases will be light. ...

Terrible service

Terrible service. Honestly, I rarely write reviews and I'm usually very understanding of mistakes as a business owner myself. But my experience with Flexport by Deliverr has been terrible. One problem popping up after the other, I have lost an incredible amount of money and customers because of them. They have lost packages for weeks with no compensation whatsoever and no update unless I was harassing them, their Shopify extension works once out of 10 times, never updating the orders ...

ZERO SUPPORT WHEN YOU NEED IT! We will look for Amazon MCF to handle our orders

Horrible customer service. Read all other negative reviews if you don't trust ours, and you will find a common theme. If you really need help with something (and trust us you will need it all the time because nothing is as they present it in their marketing materials) it takes weeks to get answers and if you're lucky it gets resolved. NO PHONE number for support. You can email them or chat, both options are useless because agents KNOW NOTHING and seemingly are located in the Philippines, ...

My Business was ruined because of Deliver/Flexport.

This company provided such a dreadful experience that it led to the complete destruction of my highly regarded top-rated status and business. Their mishandling extended across every aspect, from the initial shipment to Deliverr warehouses to a complete mismanagement of my inventory. Late deliveries, broken packages, and undelivered orders to customers became the norm. Utilizing their services for my e-commerce business is something I deeply regret, especially given their shockingly ...

Very responsive.

Date of experience: July 31, 2023

Henry was the best in solving our issues

Date of experience: July 27, 2023

Prompt emails

Prompt emails. Reached back with updates without prompting.

Henry eased all my doubts kindly.

Date of experience: July 20, 2023

This company makes it impossible to…

This company makes it impossible to cancel services. I have been trying to cancel all services and get my remaining inventory shipped back to me over 2 weeks now. They don't display a customer services phone number to assist their customers. Using their help center chat and support.deliverr website, creating a ticket and submitting requests are not helpful at all. They promise that an agent will reach out soon, but so far no one has. Meanwhile they keep charging me. They are preventing me ...

Excellent Service

I think choosing Deliverr as our Logistics partner was one of our best decisions. They have excellent services and also customer service dept. is very responsive especially henry, they always keen to help their customers and meet according to their demands.