Revolutionizing healthcare communication and patient reach.
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DearDoc offers custom pricing plan
After examining recent feedback on DearDoc, it is evident that the product presents a mixed bag of experiences. While some users reported feeling misled by sales representatives and encountering high-pressure tactics, others highlighted the benefits of the AI chat feature and the valuable assistance provided by customer success managers. Among the positives, ...Read more
AI chatbot feature enhances patient engagement and saves time by providing information and scheduling appointments.
Customer support is responsive and helpful in resolving issues and providing guidance to users.
Dashboard provides tools for tracking clients and storing information efficiently.
Integration with EMR systems supports seamless operations and enhances functionality.
Misleading sales tactics, falsely representing association with reputable entities like WebMD to push sales.
High-pressure sales techniques, deceptive practices, and aggressive behavior during sales calls.
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Showing 31-37 out of 37
AU
Anonymous User
05/17/23
"User friendly and great customer service"
What do you like best about DearDoc? I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward What do you dislike about DearDoc? I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check What problems is DearDoc solving and how is that benefiting you? DearDoc helps answer some of the questions new patients may ...
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DK
Dr.Kishor K
05/17/23
"Great product for Instant messaging"
What do you like best about DearDoc? We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team. What do you dislike about DearDoc? Nothing as of now. We do not have any problem. What problems is DearDoc solving and how is that benefiting you? Right now, DearDoc is taking care of ...
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AU
Anonymous User
05/17/23
"User friendly and great customer service"
What do you like best about DearDoc? I appreciate the training and customer support we received while setting up our account and the ongoing support moving forward What do you dislike about DearDoc? I wish I had more control over the dashboard and how I organized and titled my different options of where the leads go. I also would like it if the email had spell check What problems is DearDoc solving and how is that benefiting you? DearDoc helps answer some of the questions new patients may ...
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AI
Anita I
05/10/23
"HELPFUL.."
What do you like best about DearDoc? User friendly...AI Chat is my favorite, allowing patients to ask questions and inquire about our services after hours. Giving us information to follow up and respond without making phone calls. Texting is an easy way of communicating back and initiating appointments with the patient. What do you dislike about DearDoc? I have not found anything that I dislike about Dear Doc. Our CSM, Natalia Castillo, is super and very helpful in many areas. What problems ...
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DL
Dawn L
02/10/23
"Horrible service and disappointing ethics"
What do you like best about DearDoc? The website they built for us was beautiful. The concept is wonderful (if they were dependable). What do you dislike about DearDoc? They did not follow through as agreed upon. Didn't post social media posts on time and posted the wrong posts to our site. Did not update our website and would not give us access to update it ourselves. I cancelled services (several times) and they have a ridiculous protocol to terminate. Even after having a DearDoc employee ...
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TF
Tek F
07/21/22
"Not happy"
What do you like best about DearDoc? Decent product that got the job done. I feel like the patient trafick was captured on my website more with DearDoc than without it. What do you dislike about DearDoc? I feel like I was sold one thing and then got something else. Once I started using the program I realized it was not what I was expecting. The salesman was a little slimy and I felt like I got tricked into signing up. Not cool. lost my trust instantly. Recommendations to others considering ...
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GB
Gregory Bernard, D.C, RPGST
05/24/22
SNeaky unethical contracts and renewal process up charging for year two
I am a one year customer on reduced rate for an AI product of marginal value to my company, then got an email 36 days before renewal date, sent in cancellation 6 days before renewal and they billed me almost 5k, saying the contract says if not wihtin 30 days we can bill you whole amount. Remember I oringinally paid about 1K. Try jsut doing good business and earning the business not deceptive sneaky ways. I offered to pay one month and they refused. Dont have time to talk when I call ...
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