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DealerSocket - Car Dealer Software

DealerSocket Reviews in April 2025: User Ratings, Pros & Cons

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3.7

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DealerSocket Reviews & Ratings

3.7

Very Good

Based on 56 ratings & 62 reviews

Rating Distribution

Excellent

(34)

Very Good

(13)

Good

(5)

Poor

(5)

Terible

(5)

Expert's Review

DealerSocket is highly praised for its user-friendly interface and efficient CRM capabilities. Users appreciate the ease of teaching new employees, tracking client information, and generating tasks effortlessly. The system's straightforwardness and constant improvement in reporting are standout features that require minimal training, making it a go-to choice for ...Read more

DealerSocket pros and cons

  • Easy to teach new users, requiring minimal training.

  • Tracks clients efficiently and adds daily tasks to enhance customer service.

  • Straightforward and intuitive CRM with easy navigation.

  • Offers a range of tools to improve the overall customer experience.

  • Issues with integration and glitches, poor customer service responsiveness.

  • Designed more for programmers, may not be suitable for non-technical users.

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Showing 41-50 out of 62

AU

Anonymous User

12/26/18

4.5 out of 5

"Black Bird makes it easy"

What do you like best about DealerSocket? Dealer sockets new platform Black bird makes it easy to set your home page up with the information you want, with little widgets. you can change the size to make it fit where you want to be bale to see it. You can set up emails, text or click to call from the app from your smart phone. Build list to email or call customer. They make it easy to add a task for yourself or others. You can set text alert to your phone for new leads or task to do.

AU

Anonymous User

12/26/18

4.5 out of 5

"Black Bird makes it easy"

What do you like best about DealerSocket? Dealer sockets new platform Black bird makes it easy to set your home page up with the information you want, with little widgets. you can change the size to make it fit where you want to be bale to see it. You can set up emails, text or click to call from the app from your smart phone. Build list to email or call customer. They make it easy to add a task for yourself or others. You can set text alert to your phone for new leads or task to do.

AU

Anonymous User

12/12/18

3 out of 5

"It's not the worst dealer software out there."

What do you like best about DealerSocket? It allows you to keep all prospects in order and it keeps track of your appointments and upcoming outbound phone calls. The to-do section is a life saver.

AU

Anonymous User

12/12/18

3.5 out of 5

"Dealersocket is easy"

What do you like best about DealerSocket? Easy to use, not a busy interface. Customer service is very quick and helpful What do you dislike about DealerSocket?

AU

Anonymous User

11/18/18

2.5 out of 5

"Not as good as VinSolutions"

What do you like best about DealerSocket? I like that click to call is integrated with the system and your recorded calls are automatically logged. What do you dislike about DealerSocket?

AB

Austin B

10/22/18

3.5 out of 5

"great"

What do you like best about DealerSocket? it keeps track of appointments for you and it comes with a very handy app so I can always check my appointments for the day before i get to work

CW

Christie W

10/19/18

1 out of 5

"They don't even know their own product"

What do you like best about DealerSocket? The sales piece of DealerSocket works great. It's simple to use and our sales agents and management team likes it. What do you dislike about DealerSocket?

AU

Anonymous User

07/31/18

4.5 out of 5

"Easy Peasy!"

What do you like best about DealerSocket? I love that it's easy to navigate, the font size is perfect and not too small and perfectly readable! I love that I can customize the home on my crm and it's easy to add and deselect things I don't necessarily need on there!

AU

Anonymous User

07/31/18

4.5 out of 5

"Easy Peasy!"

What do you like best about DealerSocket? I love that it's easy to navigate, the font size is perfect and not too small and perfectly readable! I love that I can customize the home on my crm and it's easy to add and deselect things I don't necessarily need on there!

GM

Grace M

07/22/18

3 out of 5

"A work in progress....."

What do you like best about DealerSocket? With the innovation of Black Bird, DS has begun to modernize. What do you dislike about DealerSocket?