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CXInfinity - New SaaS Software

CXInfinity Reviews in January 2025: User Ratings, Pros & Cons

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CXInfinity Reviews & Ratings

Rating Distribution

Excellent

(7)

Very Good

(1)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 1-8 out of 8

JH

Janice Howard

06/23/21

5 out of 5

Using CXInfinity Last 2-3 Years

I have been using CXInfinity from the last 2-3 years and I must say that It is the best contact center solution which we are using. Now I can easily engage with my consumers with the help of it. With the help of its LiveChat feature, I can easily respond to my customer's queries in real-time.

TS

TEJBIR SINGH

02/04/21

5 out of 5

Highly Recommend!!

CXInfinity is very straight to the point and simple to use omnichannel platform. Now I can simply engage all customers across every Social channel through one platform. Thank you CXInfinity for providing that best feature. Highly Recommendable to others.

TR

Thomas Rick

02/03/21

5 out of 5

Highly Recommend!!

CXInfinity is very straight to the point and simple to use omnichannel platform. Now I can simply engage all customers across every Social channel through one platform. Thank you CXInfinity for providing that best feature. Highly Recommendable to others.

MS

Mary Smith

01/24/21

5 out of 5

Outstanding Service's

CXinfinity gives the best and satisfactory way to engage customers and manage them through a simple to use platform. I am really happy by using their services, even they give me a free demo, which i booked earlier. They work 24/7. Which is really appreciable. I will surely recommend it to others as well.

AS

Ajay Sharma

12/27/20

5 out of 5

Perfect for our needs

We started using CXInfinity Services. Dealing with the interface was easy, it is very simple and unified. Due to this, in less than six months we have completely transferred the contact center working on CXInfinity for impeccable agent and customer experience. Special thanks to the support service, which promptly helped us with solving problems.

AU

Anonymous User

10/30/20

5 out of 5

""Amazing Marketing Tool""

What do you like best about CXInfinity? The clean interface and ease to interact with customers What do you dislike about CXInfinity?

DS

David Smith

08/30/21

4.5 out of 5

CXInfinity Cisco Chatbot Integration with WhatsApp Business

This integration leverages the productivity of smart, virtual assistants. Enhances engagement: reduced call-wait times, faster and improved resolution rates leading to improved customer retention rates

HS

Harpreet Singh

12/29/20

4 out of 5

Clarity, Complexity into Simplicity & Organized

I finally have the needed tool to give my customer service the level I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy access for all agents to manage cross channel communication over a single screen. This benefits the internal communication and delivers personalized experience every time.