CustomerGauge Reviews in April 2025: User Ratings, Pros & Cons

"Great!"

What do you like best about CustomerGauge? CustomerGauge has a great infrastructure that helps you see how your business is shown by different people. The process of customer feedback and reviews are easy to read and implement online. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. It's very easy to use and brings much detail. What do you dislike about CustomerGauge? Data takes ...

"Interesting and useful experience with a great partners"

What do you like best about CustomerGauge? Tool is very intuitive and simple to use. A lot of potential using all features. What do you dislike about CustomerGauge? More flexibility in reporting is needed. What problems is CustomerGauge solving and how is that benefiting you? Understyasnd better customer needs and expectations

"Practice What You Preach!"

What do you like best about CustomerGauge? CustomerGauge offers a service that helps companies better diagnose their customers' problems in order to provide novel solutions. My account rep, Andrew, is always available to help with any questions and tackle new initiatives. What do you dislike about CustomerGauge? It's not so much a dislike, but I wish some of the widgets and tools had more customizability, especially with regards to date ranges and "pre-sets". CG is always coming out with ...

"Practice What You Preach!"

What do you like best about CustomerGauge? CustomerGauge offers a service that helps companies better diagnose their customers' problems in order to provide novel solutions. My account rep, Andrew, is always available to help with any questions and tackle new initiatives. What do you dislike about CustomerGauge? It's not so much a dislike, but I wish some of the widgets and tools had more customizability, especially with regards to date ranges and "pre-sets". CG is always coming out with ...

"Interesting and useful experience with a great partners"

What do you like best about CustomerGauge? Tool is very intuitive and simple to use. A lot of potential using all features. What do you dislike about CustomerGauge? More flexibility in reporting is needed. What problems is CustomerGauge solving and how is that benefiting you? Understyasnd better customer needs and expectations

"Simple, Comprehensive"

What do you like best about CustomerGauge? Developing drivers custom to your line of business allows for a survey worthy of a great customer experience, while still getting the level of information we need to make customer-driven decisions. What do you dislike about CustomerGauge? Dark blind-spots and proprietary portal. If customers consistently add "Other" as their sole driver, we have limited insight to what is truly driving their feedback. Often "Other" is seen as a quick-finish & ...

"Simple, Comprehensive"

What do you like best about CustomerGauge? Developing drivers custom to your line of business allows for a survey worthy of a great customer experience, while still getting the level of information we need to make customer-driven decisions. What do you dislike about CustomerGauge? Dark blind-spots and proprietary portal. If customers consistently add "Other" as their sole driver, we have limited insight to what is truly driving their feedback. Often "Other" is seen as a quick-finish & ...

"Treats us as if we are their most important customer"

What do you like best about CustomerGauge? The support we receive from CustomerGauge is more like a strong business partner, rather than that of a customer and business. From the first call all the way through today, we are consistently asked questions in order to provided solutions based on our needs. In addition to great service, the product solution offers the same level of customization and flexibility that the CustomerGauge team does. For 2 years now, since switching from another ...

"Great customer service"

What do you like best about CustomerGauge? Implementing NPS surveys and SaaS solutions to support it demands a good collaboration and partnership with you supplier. If not, you as a company might end up with a system you don´t use or used the wrong way and a NPS program wich is capsized. Working with CustomerGauge, you not only get one of the best platforms on the market to meassure NPS and the driving factors behind. But also a very competent support. Not only during implementation and ...

"Easy to use and integrates well with SalesForce"

What do you like best about CustomerGauge? CustomerGauge is intuitive, dynamic, and plays well with others. We use SalesForce as our source of truth. It was easy to connect CustomerGauge to our SalesForce instance for accurate results. It is dynamic in that it allows us to create multiple campaigns to track our customer experience with ease. What do you dislike about CustomerGauge? I cannot think of any areas where CG could improve. The reporting/tracking down of issues did take some time ...