CustomerGauge Reviews in April 2025: User Ratings, Pros & Cons

"NPS from CustomerGauge helps us make informed decisions to improve customer loyalty."

What do you like best about CustomerGauge? Great people with the right skill set and attitude to help us improve our business. Tapping into their domain knowledge is important. I also like their approach to challenging the NPS industry with new concepts. What do you dislike about CustomerGauge? I have a couple of important things on my wishlist. Happy to see some of these things now entering their backlog for product development. What problems is CustomerGauge solving and how is that ...

"Great tool that can support business for real"

What do you like best about CustomerGauge? The data richness is key when dealing with consumer's insight. CustomerGauge allows you to start from helicopter view and dig into detailed reporting and data set which contribute to get the "big picture" and act based on facts What do you dislike about CustomerGauge? So far all good. I have no other suggestions to make. Recommendations to others considering CustomerGauge: Keep on listening to your customers What problems is CustomerGauge solving ...

"Very responsive, and adaptive"

What do you like best about CustomerGauge? My account reps as well as the tool itself, have been very responsive to my needs, and take all suggestions for improvements into consideration. What do you dislike about CustomerGauge? Available widgets could improve. Out of the box dashboard could be more elaborate. What problems is CustomerGauge solving and how is that benefiting you? We're trying to ascertain the quality of service being provided by implementation at this time. However, we plan ...

"Highly responsive"

What do you like best about CustomerGauge? Our representative is super quick and helpful in responding to requests and issues. The customer service (help desk) team is also on it when something needs to be addressed. What do you dislike about CustomerGauge? Some of the technical aspects are still being worked on and a couple default settings are not helpful. Our data uploads have had some mysterious issues that hamper our reporting capability. While the CG team is certainly talented and ...

"Highly responsive"

What do you like best about CustomerGauge? Our representative is super quick and helpful in responding to requests and issues. The customer service (help desk) team is also on it when something needs to be addressed. What do you dislike about CustomerGauge? Some of the technical aspects are still being worked on and a couple default settings are not helpful. Our data uploads have had some mysterious issues that hamper our reporting capability. While the CG team is certainly talented and ...

"Great NPS tool if you want the full package (Survey, response system, analytics)"

What do you like best about CustomerGauge? Definitely the analytics: One of the reasons we chose Customer Gauge is that we are getting a pretty full set of analytics which we can customize by geography/area, type of customers etc. It is a great 'out of the box' solution with a ton of customization capabilities. Secondly, we are a firm believer in getting customer feedback to our organization and then responding to it which then translates into improvements in Retention. Customer Gauge has ...

"Awesome product. A must have!"

What do you like best about CustomerGauge? CG gives me peace of mind that I have 100% transparency directly from customers. There's no sugar coating or risk of anything being filtered, which allows me and my team to respond quickly and appropriately .and get ahead of issues/concerns to ensure client satisfaction and retention. What do you dislike about CustomerGauge? It would be nice if we could customize the email address that the surveys are sent from so that it is more recognizable by ...

"We use Customer Gauge to survey our Boston and D.C. clients."

What do you like best about CustomerGauge? It is very customizable and easy for customers to use. What do you dislike about CustomerGauge? It is a little complicated to create surveys. What problems is CustomerGauge solving and how is that benefiting you? It gives our customers a platform to easily express their opinions about our services.

"An extremely useful tool for client feedback!"

What do you like best about CustomerGauge? The user platform is amazing and it's been a serious hep with respect to gathering and prioritizing client feedback. What do you dislike about CustomerGauge? Can't think of a thing that I'd improve upon in its current iteration. Recommendations to others considering CustomerGauge: This is a no-brainer! What problems is CustomerGauge solving and how is that benefiting you? Transparency between clients and our internal team. The benefits are obvious ...

"We use Customer Gauge to survey our Boston and D.C. clients."

What do you like best about CustomerGauge? It is very customizable and easy for customers to use. What do you dislike about CustomerGauge? It is a little complicated to create surveys. What problems is CustomerGauge solving and how is that benefiting you? It gives our customers a platform to easily express their opinions about our services.