CustomerGauge Reviews in March 2025: User Ratings, Pros & Cons

"Great people, good insights, uncommon interface"

What do you like best about CustomerGauge? The account support is astounding. Brian is a pro and makes sure we are taken care of. I like the ability for everyone to have a personalized look, and to share reporting inside the platform. We are able to reach out to customers near instantly so long as our employees are monitoring. That's been proven to us to impact CX as we have conducted follow-up interviews where a customer indicated this as their major point for higher satisfaction. What do ...

"Great Support From CustomerGauge"

What do you like best about CustomerGauge? Implementing CustomerGauge has allowed us to develop a sophisticated customer feedback program that is easy to manage and report on. The best part of our experience with CustomerGauge has been the ongoing support and collaboration they have provided for helping us to continually improve our program. Easy integration with our CRM and a variety of reporting tools within the platform have also allowed us to customize our process and get important data ...

"Customer Guage"

What do you like best about CustomerGauge? Customer Guage allows to understand what our customers really think. Having the customer feedback first hand makes a key difference to how our employees tackle issues internally because everyone can relate directly to the issues. What do you dislike about CustomerGauge? I would like to see more ability to easily analyse the free form text consumers give as some of the most valuable on-site is in the comments you get. What problems is CustomerGauge ...

"Easy, Customisable, Beneficial"

What do you like best about CustomerGauge? Customer Gauge is a simple tool to show our customers loyalty to our brand. It is easy to use for all levels within our organisation. It provides key insights in to areas that we need to focus on by using a variety of different customisable reports. What do you dislike about CustomerGauge? There is some functionality that would be good to have on a "User" profile - that only an Admin user has. For example - creating own reports / dashboards. This ...

"Love it!"

What do you like best about CustomerGauge? I like that i can ser what oír guest think about us What do you dislike about CustomerGauge? Right now I can't think of something I don't like What problems is CustomerGauge solving and how is that benefiting you? How to increase sales

"Practicality meets Functionality"

What do you like best about CustomerGauge? Admin or user portals very easy to navigate. Tools help track necessary kpi’s to positively impact my day to day business! What do you dislike about CustomerGauge? I have no dislikes. Very happy with the CG tool. What problems is CustomerGauge solving and how is that benefiting you? Using drivers we can compare what guests value most with the level of service we provide.

"Best way to get feedback for your business"

What do you like best about CustomerGauge? The quick and easy format that allows to get the feedback. Easy to navigate and understand questions What do you dislike about CustomerGauge? Would like it to be more secure to keep the integrity of surveys. No scrolling to pick a restaurant. Getting a detractor score for something that is out of restaurants ability( Prices) to change , and bringing down the NPS score Recommendations to others considering CustomerGauge: Highly , Great feedback ...

"CustomerGauge has allowed me to increase my survey reach 500% in one year!"

What do you like best about CustomerGauge? I like the Helpdesk support from CG the most. The responsiveness and ongoing willingness to support me is impressive. Calls and emails are always returned in 24 huors and most are returned the same day within hours. What do you dislike about CustomerGauge? I wish the system would support closed-loop fire fighting through Outlook. I don't have time to train all users in the system and it would be easier if they could respond via email to complete a ...

"The at ease experience "

What do you like best about CustomerGauge? This is a though question for I do like the whole package. My first at love moment was the dashboard. What do you dislike about CustomerGauge? I have no clue i am a real promoter ! If i have to say something develop more and more new gadgets What problems is CustomerGauge solving and how is that benefiting you? We are able to pinpoint problems and solve problems for our customers like at the speed of light. Also we discover our Pearls in the ...

"Predict & measure your customer retention via CG"

What do you like best about CustomerGauge? Their tool, the dashboards & reporting and the support. They keep evolving and I am a big fun of their monetized NPS system where you can link NPS scores to your company's revenu. Thanks to CG we know at every touchpoint what we need to improve and how many customers are at risk. What do you dislike about CustomerGauge? Sometimes lack of flexibility to implement local requests but this says more about the complexity of our organization than about ...