CustomerGauge

"Briggs Equipment Our Customer Experience Journey with CustomerGauge"

What do you like best about CustomerGauge? We have been on quite a journey with CustomerGauge since relaunching our business in October 2020. As a Customer Experience team, we have regular meetings with their Customer Success Manager, which enables us to get the most out of the software. Being introduced to new widgets and ways of increasing customer engagement has been beneficial. We have also provided feedback to our CustomerGauge account team on ways in which their software can help us ...

"Wonderful service from Customer Gauge"

What do you like best about CustomerGauge? Excellent working relationship with Customer Gauge - always so helpful and significant updates on monthly call What do you dislike about CustomerGauge? NOTHING!!! All is amazing with customer gauge What problems is CustomerGauge solving and how is that benefiting you? Nothing is a problem, and if we have any issues, these are worked on quickly by the support team.

"Great tool for NPS season"

What do you like best about CustomerGauge? I enjoy the ability to be able to mark an NPS score in someone else name (aka, distributing to the correct CSM, or bringing an additional person in to support the client) and the ability to mark a case as closed so you can easily monitor where you efforts need to lie when following up in during an NPS ask. Reporting was also very good via CustomerGuage, though it takes a while to set up the rules behind a sentiment report it was a very powerful ...

"Third time is a charm!"

What do you like best about CustomerGauge? The implementation, the interface and ability to get real time information. Also the customer support is excellent! What do you dislike about CustomerGauge? Have not discovered any dislike's of the platform or the Company. What problems is CustomerGauge solving and how is that benefiting you? We had tried two previous attempts to get realtime customer information and finally we have a tool that provides what we need. We have three segments of ...

"Customer Gauge is a powerful tool to improve your business!"

What do you like best about CustomerGauge? I really enjoy the analytics and ability to communicate results as they happen to my team. What do you dislike about CustomerGauge? I wish daily reports were sent out earlier in the day rather than at 9, but that's the only thing. Recommendations to others considering CustomerGauge: The system us extremely user-friendly and quite easy to read and understand. Any time I teach a colleague how to use CustomerGauge I only have to show them about 1-3 ...

"It’s a great tool to use to celebrate your wins with your team or coach them if necessary. "

What do you like best about CustomerGauge? The easy use and flow of Customer Gauge a great tool. What do you dislike about CustomerGauge? Not being able to be able to find my reports I have created quicker. What problems is CustomerGauge solving and how is that benefiting you? It’s helps recover our guests quickly and efficiently.

"Always pleasant"

What do you like best about CustomerGauge? The interaction and level of expertise from Andrew. He is fast and supportive of our needs as an organization. What do you dislike about CustomerGauge? Sometimes the reporting can be a bit challenging but I need to spend more time in there playing around. Recommendations to others considering CustomerGauge: Working with Customer Gauge has been a life-changer for a business trying to measure their client experience but also for performance ...

"Customer Guage"

What do you like best about CustomerGauge? Customer Guage allows to understand what our customers really think. Having the customer feedback first hand makes a key difference to how our employees tackle issues internally because everyone can relate directly to the issues. What do you dislike about CustomerGauge? I would like to see more ability to easily analyse the free form text consumers give as some of the most valuable on-site is in the comments you get. What problems is CustomerGauge ...

"Easy, Customisable, Beneficial"

What do you like best about CustomerGauge? Customer Gauge is a simple tool to show our customers loyalty to our brand. It is easy to use for all levels within our organisation. It provides key insights in to areas that we need to focus on by using a variety of different customisable reports. What do you dislike about CustomerGauge? There is some functionality that would be good to have on a "User" profile - that only an Admin user has. For example - creating own reports / dashboards. This ...

"Love it!"

What do you like best about CustomerGauge? I like that i can ser what oír guest think about us What do you dislike about CustomerGauge? Right now I can't think of something I don't like What problems is CustomerGauge solving and how is that benefiting you? How to increase sales