CustomerGauge Reviews in February 2025: User Ratings, Pros & Cons

"Briggs Equipment Our Customer Experience Journey with CustomerGauge"

What do you like best about CustomerGauge? We have been on quite a journey with CustomerGauge since relaunching our business in October 2020. As a Customer Experience team, we have regular meetings with their Customer Success Manager, which enables us to get the most out of the software. Being introduced to new widgets and ways of increasing customer engagement has been beneficial. We have also provided feedback to our CustomerGauge account team on ways in which their software can help us ...

"Wonderful service from Customer Gauge"

What do you like best about CustomerGauge? Excellent working relationship with Customer Gauge - always so helpful and significant updates on monthly call What do you dislike about CustomerGauge? NOTHING!!! All is amazing with customer gauge What problems is CustomerGauge solving and how is that benefiting you? Nothing is a problem, and if we have any issues, these are worked on quickly by the support team.

"Great tool for NPS season"

What do you like best about CustomerGauge? I enjoy the ability to be able to mark an NPS score in someone else name (aka, distributing to the correct CSM, or bringing an additional person in to support the client) and the ability to mark a case as closed so you can easily monitor where you efforts need to lie when following up in during an NPS ask. Reporting was also very good via CustomerGuage, though it takes a while to set up the rules behind a sentiment report it was a very powerful ...

"Great cooperation with CustomerGauge"

What do you like best about CustomerGauge? We are getting great support developing the programme What do you dislike about CustomerGauge? I cannot really think of any downsides working with CustomerGauge. Recommendations to others considering CustomerGauge: Keep it simple. Stick to the Net Promoter System. Fewer questions helps increasing the response rate. Try to involve as many people within the organisation as possible. Don't "just" make it a Customer Service project What problems is ...

"Third time is a charm!"

What do you like best about CustomerGauge? The implementation, the interface and ability to get real time information. Also the customer support is excellent! What do you dislike about CustomerGauge? Have not discovered any dislike's of the platform or the Company. What problems is CustomerGauge solving and how is that benefiting you? We had tried two previous attempts to get realtime customer information and finally we have a tool that provides what we need. We have three segments of ...

"Our initial setup was more challenging than expected, but glad we switched."

What do you like best about CustomerGauge? I like the way they handle the NPS driver questions. What do you dislike about CustomerGauge? I wish they had out of the box reports that I could use as a starting point. It would be nice if they had a preview of report widgets/tiles or a description of what they are used for. I don't like having to add the tile to the report just to see if its what I want. What problems is CustomerGauge solving and how is that benefiting you? We wanted better ...

"Customer Gauge is a powerful tool to improve your business!"

What do you like best about CustomerGauge? I really enjoy the analytics and ability to communicate results as they happen to my team. What do you dislike about CustomerGauge? I wish daily reports were sent out earlier in the day rather than at 9, but that's the only thing. Recommendations to others considering CustomerGauge: The system us extremely user-friendly and quite easy to read and understand. Any time I teach a colleague how to use CustomerGauge I only have to show them about 1-3 ...

"It’s a great tool to use to celebrate your wins with your team or coach them if necessary. "

What do you like best about CustomerGauge? The easy use and flow of Customer Gauge a great tool. What do you dislike about CustomerGauge? Not being able to be able to find my reports I have created quicker. What problems is CustomerGauge solving and how is that benefiting you? It’s helps recover our guests quickly and efficiently.

"We found working with CustomerGauge was like a partnership, rather than onboarding another supplier."

What do you like best about CustomerGauge? In 2015, Colt Data Centre Services (DCS) established itself as a standalone business and having a highly differentiated CX became a top priority. We selected CustomerGauge to get real- time feedback that translates customer insights into practical actions for the business. Using CustomerGauge, we quickly rolled out their Net Promoter® program to start collecting customer feedback at many transactional touch points across the customer journey, as ...

"Always pleasant"

What do you like best about CustomerGauge? The interaction and level of expertise from Andrew. He is fast and supportive of our needs as an organization. What do you dislike about CustomerGauge? Sometimes the reporting can be a bit challenging but I need to spend more time in there playing around. Recommendations to others considering CustomerGauge: Working with Customer Gauge has been a life-changer for a business trying to measure their client experience but also for performance ...