8.9
Spot Score
Personalized marketing, simplified.
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Starts from $100/Month
Customer.io is a robust and versatile platform celebrated for its powerful automation capabilities, advanced segmentation tools, and seamless multi-channel messaging. Its intuitive interface caters to both technical and non-technical users, enabling businesses to create deeply personalized campaigns with ease. Users praise the platform's flexibility, which ...Read more
Intuitive and user-friendly platform with an excellent interface, simplifying the process for marketers and non-technical users alike.
Highly customizable and flexible, supporting dynamic segmentation, advanced personalizations, and tailored automations for campaigns.
Wide variety of integrations with CRMs, APIs, webhooks, and other tools, making it developer-friendly and easy to incorporate into existing systems.
Multi-channel communication support such as email, push notifications, SMS, and WhatsApp, enabling effective customer reach across platforms.
Complex features and advanced capabilities can pose a learning curve for less technical or non-experienced users, with a higher ramp-up time in some cases.
Pricing concerns, particularly for startups and smaller businesses, as costs can rise with growing user bases or features.
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Showing 81-90 out of 275
MA
Marco A
09/13/23
"Smooth integration and great capabilities"
What do you like best about Customer.io? Very intuitive, Customization capabilities. What do you dislike about Customer.io? Documentation sometimes is not very clear. What problems is Customer.io solving and how is that benefiting you? Automate follow-ups with our customers because we had a low conversion rate.
CR
Chris R
09/13/23
"customer.io is a rules engine"
What do you like best about Customer.io? Powerful, flexible workflow GUI integrated with a marketing platform. It is great no matter if you're a one-person marketing team or a 15 person marketing team. What do you dislike about Customer.io? Wish the Broadcast support was a little more robust (integrated landing pages, for example). What problems is Customer.io solving and how is that benefiting you? Helps us deliver and rapidly iterate on our activation content. All Prefect users get an ...
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PM
Pedro M
09/13/23
"Easiest way to make custom emails"
What do you like best about Customer.io? What I really like is the easy it is to design email and to send them via API. This make our developing time shorter and our designer can directly edit our templates. Also the history of emails sent is pretty cool, this have help us a lot in customer support terms, to know if a client received their emails, if they opened it, etc What do you dislike about Customer.io? I understand is for security reasons but having to double authenticate every time I ...
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PM
Pedro M
09/13/23
"Easiest way to make custom emails"
What do you like best about Customer.io? What I really like is the easy it is to design email and to send them via API. This make our developing time shorter and our designer can directly edit our templates. Also the history of emails sent is pretty cool, this have help us a lot in customer support terms, to know if a client received their emails, if they opened it, etc What do you dislike about Customer.io? I understand is for security reasons but having to double authenticate every time I ...
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MA
Marco A
09/13/23
"Smooth integration and great capabilities"
What do you like best about Customer.io? Very intuitive, Customization capabilities. What do you dislike about Customer.io? Documentation sometimes is not very clear. What problems is Customer.io solving and how is that benefiting you? Automate follow-ups with our customers because we had a low conversion rate.
AU
Anonymous User
09/13/23
"Supercharged our lifecycle marketing program"
What do you like best about Customer.io? Here are my 3 favorite things about C.io: World-Class User Segmentation: C.io simplifies user cohort creation and segmentation based on attributes/events Transparent Email Metrics: C.io provides transparency into email metrics, including deliverability, open rates, click-through rates, and bounce classification (i.e. soft vs. hard). We've found this super valuable when it comes to diagnosing delivery/engagement issues. Automation: C.io has an ...
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AU
Anonymous User
09/13/23
"Good CRM, but needs polish."
What do you like best about Customer.io? I like that I can use it as both a data tool as well as an email CRM. We've been able to create segments of consumers based on our actions/events/messages that we would not have been able to otherwise. What do you dislike about Customer.io? I feel like the "Metric" section in the workflow is slow sometimes. Also, I really wish I could segment a segment instead of having to try another way to find people who overlap two segments. But mostly, I hate ...
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AU
Anonymous User
09/13/23
"Great CRM platform"
What do you like best about Customer.io? Campaign Orchestration is great and allows for building great work flows. What do you dislike about Customer.io? Segments. While powerful you cannot make a segment from previous campaign activity. What problems is Customer.io solving and how is that benefiting you? Campaign Orchestration and our ability to message both clients and leads.
AS
Amiya S
08/17/23
"A Balanced product"
What do you like best about Customer.io? The seamless integration with other platforms and the comprehensive analytics dashboard makes it a holistic tool for businesses of various sizes. What do you dislike about Customer.io? The pricing model of Customer.io, though reflective of its rich feature set, can be a bit daunting for startups and small businesses. What problems is Customer.io solving and how is that benefiting you? Event based emails
AS
Ahmed S
06/20/23
"Great, simple customer Engagement tool"
What do you like best about Customer.io? I appreciate the easiness of use of the messaging system. The user interface is intuitive and straightforward, which makes it easy to navigate and understand. One of the things that I particularly like about the messaging system is the ability to design a tree of messages. This feature allows me to create a sequence of messages that are automatically sent to users based on their segment or actions. Another feature that I find very helpful is the push ...
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