Customer.io Reviews in April 2025: User Ratings, Pros & Cons

"Best in class"

What do you like best about Customer.io? Their support is fast and always solve our issues. We don't need coders to work with APIs, webhooks and Whatsapp What do you dislike about Customer.io? I don't have nothing to complain about CIO What problems is Customer.io solving and how is that benefiting you? We can scale our full business without the need to rely on different platforms

"I've created multiple email flows on the platform and have really enjoyed the ease of use so far."

What do you like best about Customer.io? The ability to build an intricate email flow with many different rules. What do you dislike about Customer.io? The video and visual formatting can be made easier within email flows. What problems is Customer.io solving and how is that benefiting you? It segments ceratin members of our community and helps us personalize email flows to each different group.

"Best in class marketing automation solution"

What do you like best about Customer.io? Easy to use with great amount of flexibility & capabilities What do you dislike about Customer.io? Might be challenging to setup without proper planning What problems is Customer.io solving and how is that benefiting you? Great way to send automated campaigns and regular campaigns across email and mobile

"Fantastic for setting up trigger-based email nurture campaigns"

What do you like best about Customer.io? The workflow and audience set up is easy. You can create a lot of different paths and take into consideration key activities within your connected product. It's a fun puzzle building campaigns! When things do get tricky their support team is very accessible. What do you dislike about Customer.io? The math sometimes doesn't math when it comes to the data — or it isn't very clear at a glance. We had to dig in a layer deeper or connect the dots for ...

"Supercharged our lifecycle marketing program"

What do you like best about Customer.io? Here are my 3 favorite things about C.io: World-Class User Segmentation: C.io simplifies user cohort creation and segmentation based on attributes/events Transparent Email Metrics: C.io provides transparency into email metrics, including deliverability, open rates, click-through rates, and bounce classification (i.e. soft vs. hard). We've found this super valuable when it comes to diagnosing delivery/engagement issues. Automation: C.io has an ...

"The gift that keeps on giving!"

What do you like best about Customer.io? Customer.io seems to always bee one step ahead of me. Whenever I have an idea and am curious if Customer.io is able to support me in completing it, it seems like it always can. What do you dislike about Customer.io? Not much. Sometimes it can be a bit technical, but that is likely my fault more than the platform. What problems is Customer.io solving and how is that benefiting you? Automation of campagins and broadcasts inside and outside of our platform.

"I've created multiple email flows on the platform and have really enjoyed the ease of use so far."

What do you like best about Customer.io? The ability to build an intricate email flow with many different rules. What do you dislike about Customer.io? The video and visual formatting can be made easier within email flows. What problems is Customer.io solving and how is that benefiting you? It segments ceratin members of our community and helps us personalize email flows to each different group.

"The gift that keeps on giving!"

What do you like best about Customer.io? Customer.io seems to always bee one step ahead of me. Whenever I have an idea and am curious if Customer.io is able to support me in completing it, it seems like it always can. What do you dislike about Customer.io? Not much. Sometimes it can be a bit technical, but that is likely my fault more than the platform. What problems is Customer.io solving and how is that benefiting you? Automation of campagins and broadcasts inside and outside of our platform.

"One of the best customer communication solutions I've used"

What do you like best about Customer.io? The ability to build high quality automated solutions that allow me to reach customers through multiple mediums. What do you dislike about Customer.io? There's absolutely nothing I have found that I dislike about customer.io What problems is Customer.io solving and how is that benefiting you? Customer.io allows us to build communication solutions which target particular segments of our customer base without the need to track, manage, and segment ...

"One of the best customer communication solutions I've used"

What do you like best about Customer.io? The ability to build high quality automated solutions that allow me to reach customers through multiple mediums. What do you dislike about Customer.io? There's absolutely nothing I have found that I dislike about customer.io What problems is Customer.io solving and how is that benefiting you? Customer.io allows us to build communication solutions which target particular segments of our customer base without the need to track, manage, and segment ...