Customer.io

"Exceptional platform for all customer messaging and data"

What do you like best about Customer.io? Customer.io is very good at all things related to customer messaging and has been expanding its capabilities rapidly since we started using them two years ago. It is incredible and may replace our CDP shortly. What do you dislike about Customer.io? There are some specific limitations to the way that campaigns and workflow steps can be triggered or updated by events that I think could be more intuitive and useful. There are workarounds, but this is ...

"My favorite email tool (&i've used many)"

What do you like best about Customer.io? The simplicity and user experience is unparalleled. I also love the reporting and how easy it is to a/b test. What do you dislike about Customer.io? The two factor authentication they set up is annoying! What problems is Customer.io solving and how is that benefiting you? Communicating with our customers during important parts of the customer journey. We have our CS employees more available bc of the automations.

"Customer.io for a D2C health app"

What do you like best about Customer.io? The ability to craft and send highly personalized data-driven emails, push notifications, in-app messages, and SMS has empowered us to engage our audience with precision and relevance. The platform's intuitive interface and comprehensive automation features have simplified our workflow, saving us valuable time and effort. One of the standout features of Customer.io is its unparalleled control and flexibility. The powerful segmentation and targeting ...

"Automated Messaging for Advanced Marketers"

What do you like best about Customer.io? The ability to send automated messages to customers based on behavior and other configurable metrics. It is also rich in features offering alternatives such as email or sms What do you dislike about Customer.io? As it says, it is sophisticated and requires someone to be tech savvy or at least have someone tech savvy with email and message marketing experience to guide you What problems is Customer.io solving and how is that benefiting you? makes it ...

"Great for building data-driven, personalized messaging campaigns"

What do you like best about Customer.io? Customer provides an incredible amount of flexibility and customization and integrates very effectively with a modern data stack. What do you dislike about Customer.io? Troubleshooting Liquid errors can be a bit challenging at times. What problems is Customer.io solving and how is that benefiting you? Customer provides a single platform for messaging across multiple channels (email, sms, push, in-app). Critically, it integrates effectively with your ...

"A truly intuitive, rich and satisfying messaging platform that stands out in multiple respects"

What do you like best about Customer.io? Easy to use and powerful messaging workflow Empathetic and friendly account management Great pricing Responsive and helpful support Continuous product improvements What do you dislike about Customer.io? In-app messaging product needs a lot of work What problems is Customer.io solving and how is that benefiting you? Creating personalized messaging journeys with super smart conditions, easy tracking of the journey each customers steps in and out from, ...

"One stop shop for everything emails. Such a great tool!"

What do you like best about Customer.io? I like how it's easy and quick to set up a campaign or a broadcast and send it! What do you dislike about Customer.io? Sometimes there are limitations on the campaign filtering or triggers. Most of the times there's a workaround though. What problems is Customer.io solving and how is that benefiting you? It allows us to automate communication and engage with our users in different journeys in the product.

"Automation and Segmentation - What Marketers NEED"

What do you like best about Customer.io? One of the easiest platforms to build campaigns, configure emails/push notifications, segment audiences, and more. Customer.io is constantly improving the platform and has efficient customer service. ⭐️⭐️⭐️⭐️⭐️ What do you dislike about Customer.io? No complaints. Anytime I notice something isn't working properly or I think it should work in a different way, the Customer.io team is either working on a solution or has a resource I can use to get ...

"Super flexible with great Customer Service"

What do you like best about Customer.io? Customer.io makes it easy to set up rather complex campaign workflows with emails in multiple languages and conditional logic - even for users without any coding knowledge. The integration with our CRM platform was easy and flexible, and it is easy to monitor and debug if needed. We expand our communication by adding new events to automatically trigger new flows. The Customer Success Manager ensured a great start and provided continued support. They ...

"Excellent email service provider that just works"

What do you like best about Customer.io? Customer.io deliveres high deliverability through an easy-to-use interface. It has fairly advanced features and is not plagued by cluncky UI-bugs as many of its competitors. What do you dislike about Customer.io? There is not much to dislike about Customer.io. What problems is Customer.io solving and how is that benefiting you? Customer.io makes it easy for us to reach customers in a reliable way. It's easy enough for anyone to use, yet offers ...