Customer.io Reviews in January 2025: User Ratings, Pros & Cons

"Difficult to use for a complete newbie"

What do you like best about Customer.io? Once you learn the platform, you can easily send a bulk email importing csv file. Send push notifications or edit campaigns. Support was pretty responsive but not always helpful. What do you dislike about Customer.io? Complication of things and lack of training on using the platform. Complicated technical language in the FAQ articles. Lack of possibility to have a call with support to help setting up things/explaining the complex platform. What ...

"Lots of functionality and a good way to leverage lightweight features without heavy development"

What do you like best about Customer.io? There is a lot you can do with this product without heavy development. It's great for email notifications and contacting users. What do you dislike about Customer.io? Not the most intuitive interface; once you learn it, though, you can do a lot. What problems is Customer.io solving and how is that benefiting you? We use it for email notifications from our product

"The control and QA ability plus the simplicity of use are great. Lacks complex campaign logic"

What do you like best about Customer.io? Simplicity of use. Ability to preview and release emails instead of just test emails. Ease of adding custom designs. Reliability and transparency. What do you dislike about Customer.io? Lack of complex campaign logic and SMS hold it back. What problems is Customer.io solving and how is that benefiting you? Easy to stand up marketing, drip, and transactional emails.

"It is very easy and practical to use and configure my email marketing campaigns in a simple way"

What do you like best about Customer.io? Bankog Customer.io Pros: It is a fairly easy and practical tool to use that allows me to configure my email marketing campaigns in a simple, fast, orderly and efficient way, which guarantees a much more efficient operation of the strategy outlined when wanting to evaluate the results obtained, the support service is highly responsive and quite fast when it comes to solving any problem or concern that may arise, not to mention that this is practically ...

"Genuine interactions with customers thanks to Customer.io."

What do you like best about Customer.io? Customer.io is a platform that is responsible for sending emails to customers, marketing messages, among others. This tool guarantees a direct interaction with the client, generating a degree of satisfaction and reliability to each one of them. I like this platform that has a very powerful segmentation tool, which allows the use of relevant customer data such as events, e-mail interaction, among others. To then proceed to communicate with this. I ...

"stay connected with your audience"

What do you like best about Customer.io? The best thing about customer.io is the ease of use, since it is a very intuitive program that allows you to perform various tasks in a simple way. In addition, the interaction with other programs such as zapier is great What do you dislike about Customer.io? what I like the least is that there is no possibility of getting immediate online help through a chat, but the only way to contact them is through an email Recommendations to others considering ...

"It is a flexible, customizable and simple tool"

What do you like best about Customer.io? Customer.io is an effective and easy-to-use app. It is perfect automating email drip campaigns, its automatic activators and customization is its strength. It allows us to send series of personalized emails based on events, it provides statistics and trends to send emails based on the interests of our customers and leads. Its interface is user-friendly and integrates seamlessly with third-party tools. It is an excellent digital marketing ...

"I works really well at my job"

What do you like best about Customer.io? That it is very easy to use it. I have fun using this program. What do you dislike about Customer.io? It can take a long time to load and that can be really annoying. What problems is Customer.io solving and how is that benefiting you? Customers are then or now happy.

"Email platform "

What do you like best about Customer.io? Customer.io is great because it allows us to be more of a multi-channel organization where we can broadcast over different platforms - email and SMS - while keeping all of our customer data in one place. What do you dislike about Customer.io? Some features are clunky and it feels like you have to do more manual work. There are more full features for email, but you can't apply them to SMS. What problems is Customer.io solving and how is that ...

"Friendly and direct messaging to customers "

What do you like best about Customer.io? Being automatic is necessary nowadays and with this software I have the information of my clients at hand to improve the interaction between the brand and them. What I like most is the ability to visualize the behaviour of each user in the face of the strategies implemented, the progressive change and so analyze what to improve. What do you dislike about Customer.io? I have tried other similar software more friendly when learning to use them. Also, ...