Customer.io Reviews in January 2025: User Ratings, Pros & Cons

"Good email capabilities, hoping for more features soon"

What do you like best about Customer.io? Customer.io has some great emailing capabilities and makes it easy to manage recurring campaigns and ad hoc emails in one place. The segments are convenient and handy to use for targeting, suppression, or activity tracking. It's easy to build emails and campaigns and is fairly flexible in terms of offerings and integrations. What do you dislike about Customer.io? I wish that some parts of Customer.io were less technical. It could be our instance, but ...

"Easy to use and great customer service"

What do you like best about Customer.io? Ease of use and knowing the team is there to solve any problems. What do you dislike about Customer.io? Wish there were a few more features I.e tracking revenue from emails What problems is Customer.io solving and how is that benefiting you? We are using it to email our database and it's a great CRM

"User Friendly Email Automation"

What do you like best about Customer.io? I like how easy it is to navigate. The paritions of brands makes sense for our business. Dashboard reporting is clear. What do you dislike about Customer.io? I wish there was a way to retire a/b tests and stand up new tests without losing reporting, can there be an archive feature that preseves metrics? This would also clear up the bulk that we are experiencing in the metrics of A/B testing and per campaign read outs as the old inactive tests are ...

"Has many options but seems alittle complicated for the user, however I know it is very helpful."

What do you like best about Customer.io? It integrates our system so we can reach as many participants as possible. What do you dislike about Customer.io? Needs more tutorials to train how to go into several logs and areas. Recommendations to others considering Customer.io: Note taking. What problems is Customer.io solving and how is that benefiting you? Reach as many participants as possible, it is less manual work.

"Customer.io"

What do you like best about Customer.io? Email and marketing automation software that is simple to use and understand. It's powerful due to its ability to send out webhooks. What do you dislike about Customer.io? The initial setup requires the assistance of a developer, but once that is completed, it is straightforward to use. What problems is Customer.io solving and how is that benefiting you? I like best that we use our database as the single source of truth rather than the email platform ...

"Efficient way to reach out to our customers."

What do you like best about Customer.io? The first thing which makes customer.io standout in my experience, from other substitute marketing automation program is its ease of use. Asides from the above, I love the level of integration which this program has got with third party analytics , automation and billing systems we use at work such as accounting suite, Clearbit, and leadsbridge. This has made it easy for us at the marketing department to regularly analyze and update user attributes, ...

"Advance Marketing Email Automation with Customer.io"

What do you like best about Customer.io? Customer.io is a solid tool for marketing automation. It can easily take the marketing game of a company to the next level. We in our company use Customer.io to manage all our communication with the customer primarily with email and push notifications. Managing users, events and attributes is very easy with customer.io, it is very easy to add attribute or remove them based on their event. Creating workflows for campaigns is very easy. Creating ...

"Keep your database updated at all times"

What do you like best about Customer.io? It is an excellent tool for marketing and managing services and campaigns, it can store an immense database of potential clients and manage all the fields that are needed to keep everything in order within the work area up to date. What do you dislike about Customer.io? It is a little slow on some occasions and honestly it could be much better, the truth is that it is a complete system, but it has that problem of being a bit heavy. Recommendations to ...

"A functional email system with good support"

What do you like best about Customer.io? When we build new apps or startup prototypes for clients, Customer.io is one of the most reliable tools in our stack. It makes customer communication SO easy and intuitive, allowing you to easily group customers into segments, trigger communications based on specific events, etc. The API is easy to use too, and makes it really easy to integrate with your app at a deep level. I couldn't imagine life without it! What do you dislike about ...

"Interaction with customers is so easy because of this application"

What do you like best about Customer.io? This platform is based on email marketing, the final goal of the software is to reach to the buyer with emails, sales messages as well as push notifications whenever anywhere. The greatest constraint is to identify the audience, So now this particular program performs, this will surely find greatest audience who're in any way interested in our ad or notification. What do you dislike about Customer.io? The Graphical user interface of the older edition ...