Customer.io Reviews in April 2025: User Ratings, Pros & Cons

"Customer.io is a powerful tool"

What do you like best about Customer.io? It has the ability to control the process of sending emails. It's great because it tracks the status of every email sent and actions by the user upon receipt. The analysis of these actions allow us to understand user behavior regarding the communications we send. This app is even more powerful and effective way to monitor marketing campaigns by email. What do you dislike about Customer.io? No complaints about this app, I have not experienced ...

"stay connected with your audience"

What do you like best about Customer.io? The best thing about customer.io is the ease of use, since it is a very intuitive program that allows you to perform various tasks in a simple way. In addition, the interaction with other programs such as zapier is great What do you dislike about Customer.io? what I like the least is that there is no possibility of getting immediate online help through a chat, but the only way to contact them is through an email Recommendations to others considering ...

"It is a flexible, customizable and simple tool"

What do you like best about Customer.io? Customer.io is an effective and easy-to-use app. It is perfect automating email drip campaigns, its automatic activators and customization is its strength. It allows us to send series of personalized emails based on events, it provides statistics and trends to send emails based on the interests of our customers and leads. Its interface is user-friendly and integrates seamlessly with third-party tools. It is an excellent digital marketing ...

"Flexible and efficient "

What do you like best about Customer.io? We can create newsletters and campaigns for our clients quickly, either for a segmented group of clients or for a particular one, we can segment everything and manage it in an organized way. It also allows you to track the status of the emails (were they sent successfully, were they opened by the user, was a link within the email clicked) these features allow you to determine if an email was sent, if the user deleted it, etc. What do you dislike ...

"Logiciel fonctionnant très bien pour le marketing"

What do you like best about Customer.io? Le logiciel permet d'automatiser des envois de mails et des campagnes marketing, il à tendance à toucher vraiment beaucoup de clients (potentiels), il peut aussi être combiné avec d'autres logiciels permettant d'être encore plus proche de la perfection. Permet aussi de savoir combien de personne ont ouvert les mails envoyés, pratique pour le marketing de masse et donc la vente dans une entreprise ! What do you dislike about Customer.io? Les ...

"Customer.io Review"

What do you like best about Customer.io? We use customer.io for B2C email marketing, specifically automatic and personalized triggers. It's use by marketing and sales primarily. It helps us communicate with customers and provide real-time and personalized information in a fast and automated way. For B2C companies, Customer.io is probably the best email product out there for high volume communication. What do you dislike about Customer.io? I may be missing it in the UI, but a place to see ...

"E-mails made easy"

What do you like best about Customer.io? This platform is WAY easy to navigate compared to what we were using beforehand. The UI is straightforward and creating a campaign with little time that looks sleek is not longer a task I don't look forward to. Their customer service is incredible, along with all of the resources available through their site to answer any questions you might have about information location or functionality. What do you dislike about Customer.io? The templates leave ...

"I works really well at my job"

What do you like best about Customer.io? That it is very easy to use it. I have fun using this program. What do you dislike about Customer.io? It can take a long time to load and that can be really annoying. What problems is Customer.io solving and how is that benefiting you? Customers are then or now happy.

"Powerful, but not user friendly "

What do you like best about Customer.io? I do understand that this tool has a lot of power. It can do a lot of things that competitors like MailChimp can't do. What do you dislike about Customer.io? However, I can't say that it's very user friendly. At least not at a high level. Once you get into the software and are comfortable with it, then it's manageable. But it's difficult to just pop right in and know how to use it. Recommendations to others considering Customer.io: Make sure you have ...

"Email platform "

What do you like best about Customer.io? Customer.io is great because it allows us to be more of a multi-channel organization where we can broadcast over different platforms - email and SMS - while keeping all of our customer data in one place. What do you dislike about Customer.io? Some features are clunky and it feels like you have to do more manual work. There are more full features for email, but you can't apply them to SMS. What problems is Customer.io solving and how is that ...