Customer.io

"Excellent service"

What do you like best about Customer.io? - The platform is easy to navigate - Lots of possibilities when creating flows and use of data. - Excellent customer service What do you dislike about Customer.io? Takes time and sometimes coding to build advanced features. What problems is Customer.io solving and how is that benefiting you? Quick response time when having a problem. Makes our team work faster. Listen to you, when you have wishes for upgrades or implementation of new things. And ...

"My favorite platform for Product Led Growth (PLG) and Marketing Automation"

What do you like best about Customer.io? - Attractive Pricing for B2C businesses (with a lot of users) - User friendly - Very developer-friendly and transparent in terms of data - Very flexible with many integrations, webhooks and very advanced personalization and data modifications that can be implemented using either Liquid or Javacript - Supports various channels: Email, mobile push notifications, in-app news, SMS or WhatsApp (via Twilio) and even more through webhooks - Pricing is not ...

"Customer.io is a great tool to setup all your marketing channels"

What do you like best about Customer.io? CIO is so versatile. Setting up new channels, campaigns and broadcasts is easy and the integrations and automation are incredible. What do you dislike about Customer.io? The ramp-up time to understand how CIO works and how to use it and how to set up different campaigns, broadcasts, segments, etc is a bit higher as few use cases come out of the box. What problems is Customer.io solving and how is that benefiting you? We were able to setup our entire ...

"If you want to send targeted emails with a data driven approach, quick time to market, use CIO."

What do you like best about Customer.io? Super flexible in building out targeting and easy to navigate within the product. If you are a data-driven, tech-driven marketer with experiences in other digital platforms, it will be a breeze to become a power user of CIO. Customer support is superb. Customer support goes above and beyond to solve my problems and each interaction increases my knowledge of CIO. What do you dislike about Customer.io? It would be helpful to have some more flexibility ...

"Best mkt. automation & messaging tool I worked with"

What do you like best about Customer.io? In the first place it was very easy to start using it. We made the switch from Hubspot to Customer.io because Hubspot is more designed for sales-led organisations while we focus on product-led as a low-ticket SaaS business. The implemenation was very easy. I find the ease of integrating events (from Segment in our case) & attributes very helpful. Also the amount of flexibility in configuring triggers & segments based on these events & attributes is ...

"Integrated events and flexible segment building capabilities automate highly specific outreach"

What do you like best about Customer.io? With customer.io we have been able to automate communication sequences to specific groups of people through leveraging the integrated events, segments, and campaigns. Additionally, we can ensure people exit the campaigns appropriately with thoughtful branching and event conditions. What do you dislike about Customer.io? Drafting communications can be tedious and sorting through the library of previously drafted communications is not always ...

"It's a very great tool that can help you in your relationship with your customers."

What do you like best about Customer.io? The personnalization of your campaigns, the reactivity of the support, the possibilities this tool offers you. What do you dislike about Customer.io? Kind of hard to handle all the features and understand all technical aspects, you may use it with a technical profile to be very efficient. What problems is Customer.io solving and how is that benefiting you? The fact that we used to adress our customers the same way .. Considering they are all ...

"Comprehensive all-in-one communication solution"

What do you like best about Customer.io? We have been using Customer.io for over a year now, and we have been extremely happy with the ease of use, simple setup (good documentation), and comprehensive native integrations. Before switching to customer.io, we tested a range of other providers, but none of them provided all the features we were looking for; some were too simple, whereas others were too complicated for no reason. We now use customer.io every day for all of our communications ...

"Simple & powerful"

What do you like best about Customer.io? Great email automation and a nice email editor What do you dislike about Customer.io? Don't know of any downsides to customer.io What problems is Customer.io solving and how is that benefiting you? Allowing us to connect our marketing website and web app to automate email marketing

"Simply the best"

What do you like best about Customer.io? CustomerIO is an amazing platform that has really unlocked email & messaging automation for us. I'd recommend it above all other tools that we use. What I like - Ability to create very powerful campaigns without any developer resource - Ability to connect all other softwares / tools directly to CIO - Amazing UX/UI compared to other email automation platforms I've used in the past - Support team always available to help - Very flexible tool - Very ...