8.9
Spot Score
Personalized marketing, simplified.
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Starts from $100/Month
Customer.io is a robust and versatile platform celebrated for its powerful automation capabilities, advanced segmentation tools, and seamless multi-channel messaging. Its intuitive interface caters to both technical and non-technical users, enabling businesses to create deeply personalized campaigns with ease. Users praise the platform's flexibility, which ...Read more
Intuitive and user-friendly platform with an excellent interface, simplifying the process for marketers and non-technical users alike.
Highly customizable and flexible, supporting dynamic segmentation, advanced personalizations, and tailored automations for campaigns.
Wide variety of integrations with CRMs, APIs, webhooks, and other tools, making it developer-friendly and easy to incorporate into existing systems.
Multi-channel communication support such as email, push notifications, SMS, and WhatsApp, enabling effective customer reach across platforms.
Complex features and advanced capabilities can pose a learning curve for less technical or non-experienced users, with a higher ramp-up time in some cases.
Pricing concerns, particularly for startups and smaller businesses, as costs can rise with growing user bases or features.
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AU
Anonymous User
06/30/21
"Automation for clients"
What do you like best about Customer.io? An excellent tool for Automated Marketing campaigns, and the product and support teams are extremely helpful. What do you dislike about Customer.io? Maybe the price is a bit high every month. Recommendations to others considering Customer.io: Just go through the software and get the experience by own. What problems is Customer.io solving and how is that benefiting you? We are reaching the customer automated. We are getting benefit to target our customers.
RC
Rebekah C
06/01/21
"Love CustomerIO 10/10"
What do you like best about Customer.io? I love how it's easy to integrate into other systems and helps with automations that our company needed help with. What do you dislike about Customer.io? I dislike that it's info in and not able to be as custom as I'd prefer it to be. Recommendations to others considering Customer.io: That it's super easy to get started with and easy to integrate into other systems. What problems is Customer.io solving and how is that benefiting you? Less manual work ...
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RC
Rebekah C
06/01/21
"Love CustomerIO 10/10"
What do you like best about Customer.io? I love how it's easy to integrate into other systems and helps with automations that our company needed help with. What do you dislike about Customer.io? I dislike that it's info in and not able to be as custom as I'd prefer it to be. Recommendations to others considering Customer.io: That it's super easy to get started with and easy to integrate into other systems. What problems is Customer.io solving and how is that benefiting you? Less manual work ...
Read more
MP
Morgan P
05/27/21
"Lots of functionality and a good way to leverage lightweight features without heavy development"
What do you like best about Customer.io? There is a lot you can do with this product without heavy development. It's great for email notifications and contacting users. What do you dislike about Customer.io? Not the most intuitive interface; once you learn it, though, you can do a lot. What problems is Customer.io solving and how is that benefiting you? We use it for email notifications from our product
AU
Anonymous User
05/27/21
"Easy to use, high capability tool for email marketing"
What do you like best about Customer.io? Very easy to get started. Great help center. What do you dislike about Customer.io? If you have many layouts, it is not that easy to search for the one you need. Recommendations to others considering Customer.io: A great solution if you would like to execute quickly and efficiently. Super easy to use and onboard new clients. What problems is Customer.io solving and how is that benefiting you? Customer interactions for feature activation
VK
Vikash K
05/07/21
"Powerful without limits. The possibilities are endless"
What do you like best about Customer.io? The webhook function inside the workflow building is incredible. This enables countless possibilities and allows you to personalize to any extent. Segmentation is powerful and works just the way you'd expect it. What do you dislike about Customer.io? I'd like to have email id as the unique identifier. However, I hear this is coming soon. So, there isn't anything that I dislike about customer.io Recommendations to others considering Customer.io: There ...
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VK
Vikash K
05/07/21
"Powerful without limits. The possibilities are endless"
What do you like best about Customer.io? The webhook function inside the workflow building is incredible. This enables countless possibilities and allows you to personalize to any extent. Segmentation is powerful and works just the way you'd expect it. What do you dislike about Customer.io? I'd like to have email id as the unique identifier. However, I hear this is coming soon. So, there isn't anything that I dislike about customer.io Recommendations to others considering Customer.io: There ...
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AU
Anonymous User
04/27/21
"Feature full campaigns, super fast UI, decent pricing"
What do you like best about Customer.io? The ability to send emails in the timezone of the user is super important when you have customers globally like us. The UI is modern, fast, and intuitive (compared to other tools), I find it similar to Intercom in terms of user experience, but with more affordable pricing. The API works really well. What do you dislike about Customer.io? If you have a freemium SaaS like us, pricing could be a little worrying after 50k users, what we decided to do is ...
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AU
Anonymous User
04/27/21
"Feature full campaigns, super fast UI, decent pricing"
What do you like best about Customer.io? The ability to send emails in the timezone of the user is super important when you have customers globally like us. The UI is modern, fast, and intuitive (compared to other tools), I find it similar to Intercom in terms of user experience, but with more affordable pricing. The API works really well. What do you dislike about Customer.io? If you have a freemium SaaS like us, pricing could be a little worrying after 50k users, what we decided to do is ...
Read more
BK
Brian K
04/27/21
"Great tool for startups to get in and set up quick and efficient engagement"
What do you like best about Customer.io? I like that this tool is easy to use compared to some other contact automation tools, pricing that is both reasonable and rational, and it is easy to use and set up. The visual tool for creating campaigns and contacts is intuitive and easy to learn. We trained an entry-level team member on the platform and they quickly adopted the tool and has since taken over all of our campaigns. What do you dislike about Customer.io? When you set up campaigns, if ...
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