Customer.io Reviews in December 2024: User Ratings, Pros & Cons

"Great User Experience and always improving"

What do you like best about Customer.io? I really love the interface and the fact that they are constantly improving. What do you dislike about Customer.io? It lacks some features and reporting is not very customizable. Recommendations to others considering Customer.io: You might find it lacks some features but they're constantly improving, if you need marketing automation at a good price, Customer.io is a great tool. What problems is Customer.io solving and how is that benefiting ...

"Sales lead"

What do you like best about Customer.io? This is a user friendly application for following up customer and potential customers. What do you dislike about Customer.io? There is nothing this far that we dislike What problems is Customer.io solving and how is that benefiting you? No

"Excellent and Intuitive"

What do you like best about Customer.io? We've enjoyed using Customer.io for our Saas business for many years. They integrate very well with our software and are very reliable. What do you dislike about Customer.io? There isn't much we don't like about the product! Everything works smoothly and the opt-out process is simple for our lists. Recommendations to others considering Customer.io: If you need comprehensive automation, this is the product. What problems is Customer.io solving and how ...

"Great platform for custom emails based on sophisticated triggers"

What do you like best about Customer.io? Customer.io is very easy to use. It has a graphical interface for programming email sending rules that is relatively self-explanatory. What do you dislike about Customer.io? So far, I haven't found anything about it to dislike. Recommendations to others considering Customer.io: The difficulty in setup will vary depending on how technical your implementation is - make sure you have a dedicated engineering resource to puzzle through the steps. What ...

"Email - done right."

What do you like best about Customer.io? The seamless integration between Customer.io and Segment has allowed our company to send emails intuitively based on specific triggers, filters, and logic. They also provide the tools we require for internal communication within Slack, SMS, Trello and more! With Customer.io emails are the product of logic, not assumption. What more can you want? What do you dislike about Customer.io? Would be very nice to include a built-in email template builder. A ...

"This software will help you campaign for the right customers!"

What do you like best about Customer.io? The one thing I like about this website is the fact that customers can be marketed to with this software. What do you dislike about Customer.io? The only issues with Customer.io is it is too costly, especially with my budget. What problems is Customer.io solving and how is that benefiting you? I noticed that this particular software is aiding me in creating a lifecycle of customers, along with campaigning intelligently for clients who will be good ...

"affordable trigger email campaign"

What do you like best about Customer.io? I like the affordable price and ease of use What do you dislike about Customer.io? there are a ton of bugs that aren't fixed often. once you learn them you learn to work around them Recommendations to others considering Customer.io: its the most affordable option when you are looking to build out a more robust email campaign. What problems is Customer.io solving and how is that benefiting you? trying to build an event based email campaigns to ...

"Love it!"

What do you like best about Customer.io? I love the Ruby API! https://customer.io/docs/api/ruby.html We have some custom events that are not available from the JS snippet, so being able to add our own events through the API has allowed us to set up some awesome drip campaigns through Customer.io. Special mention for their adorable mascot. What do you dislike about Customer.io? I haven't run into anything that I didn't like so far! Recommendations to others considering Customer.io: Use the ...

"Great for transactional emails"

What do you like best about Customer.io? It's very easy to define segments and automation rules What do you dislike about Customer.io? There is a bit of a learning curve to figure out how to segment users What problems is Customer.io solving and how is that benefiting you? I am keeping customers engaged and converting prospects to customers

"The best email automation for user behavior based messaging!"

What do you like best about Customer.io? I love customer.io. They have been a great asset to our sales process. It is super easy for a non tech user to set up (once the overall integration has been done). The new UI is great, and fast. There are tons of customization options to target exactly the person you want. I'm a huge fan of Customer.io What do you dislike about Customer.io? Not really a whole lot. They are on the right track. Recommendations to others considering Customer.io: This is ...