Custify Reviews in February 2025: User Ratings, Pros & Cons

"Intuitive tool for customer success management"

What do you like best about Custify? Custify offers a comprehensive set of features that make it stand out among other Customer Success Management tools. The platform is user-friendly, allowing my team to easily navigate and access the wealth of data available. Its data-driven insights have been particularly valuable in understanding customer churn, retention, and lifecycle patterns. The real-time alerts and notifications ensure that we never miss an opportunity to engage our customers and ...

"Intuitive tool for customer success management"

What do you like best about Custify? Custify offers a comprehensive set of features that make it stand out among other Customer Success Management tools. The platform is user-friendly, allowing my team to easily navigate and access the wealth of data available. Its data-driven insights have been particularly valuable in understanding customer churn, retention, and lifecycle patterns. The real-time alerts and notifications ensure that we never miss an opportunity to engage our customers and ...

"Powerful data engine for Customer Success"

What do you like best about Custify? The two best features of Custify are 1) their flexible approach to calculated metrics, and 2) the intuitive and visual playbook builder. Our company is very data-driven and I feel like the calculated metrics feature empowers us to extract a very high value out of the data we collect. We had all this customer data at hand, and finally, we have a way to visualize and act upon it. What do you dislike about Custify? For our company size, I think Custify was ...

"Powerful data engine for Customer Success"

What do you like best about Custify? The two best features of Custify are 1) their flexible approach to calculated metrics, and 2) the intuitive and visual playbook builder. Our company is very data-driven and I feel like the calculated metrics feature empowers us to extract a very high value out of the data we collect. We had all this customer data at hand, and finally, we have a way to visualize and act upon it. What do you dislike about Custify? For our company size, I think Custify was ...

"Powerful Tool for Customer Success Management"

What do you like best about Custify? Custify has been an incredibly valuable addition to our customer success management toolbox. The platform is user-friendly and visually appealing, making it easy to navigate and understand at a glance. The real-time dashboards and reporting have been game-changers, allowing us to quickly identify trends, track customer health, and spot upsell opportunities to expand our business. Custify helped us to consolidate our customer data, which in turn has ...

"Awesome tool for a CSM"

What do you like best about Custify? Helps in maintaining the accounts. Data attributes are limitless. Viewing and generating reports is easy and quick. What do you dislike about Custify? Nothing as of now, however, tasks/activities can be improved a little. What problems is Custify solving and how is that benefiting you? Maintaining data and accounts in a CSM-centric view. It allows an easier and quick search on the whole data which is the most used feature as CSM is supposed to submit ...

"Powerful insights"

What do you like best about Custify? I like how versatile Custify is and the powerful insights I can get from the platform. It provides tons of information about the usage and health of our customers in a very simple and intuitive way. I love how user-friendly it is. What do you dislike about Custify? It would be nice to have some additional capabilities, however, Custify's team is super responsive to feature requests. What problems is Custify solving and how is that benefiting ...

"Custify has helped us improve customer engagement and prevent churn"

What do you like best about Custify? I recently started using Custify as our customer success management tool and have been really impressed with the features and functionality it offers. One of the standout features for me is the health scoring system, which provides a quick and easy way to assess the engagement and satisfaction levels of our customers. The automated alerts have also been a lifesaver, as they allow us to quickly address any issues that arise and prevent potential churn. I ...

"Powerful Tool for Customer Success Management"

What do you like best about Custify? Custify has been an incredibly valuable addition to our customer success management toolbox. The platform is user-friendly and visually appealing, making it easy to navigate and understand at a glance. The real-time dashboards and reporting have been game-changers, allowing us to quickly identify trends, track customer health, and spot upsell opportunities to expand our business. Custify helped us to consolidate our customer data, which in turn has ...

"Custify has helped us improve customer engagement and prevent churn"

What do you like best about Custify? I recently started using Custify as our customer success management tool and have been really impressed with the features and functionality it offers. One of the standout features for me is the health scoring system, which provides a quick and easy way to assess the engagement and satisfaction levels of our customers. The automated alerts have also been a lifesaver, as they allow us to quickly address any issues that arise and prevent potential churn. I ...