Custify Reviews in February 2025: User Ratings, Pros & Cons

"A go to tool for CSM and support teams to increase the efficiency and transparency"

What do you like best about Custify? Easy to use, More useful features, one dashboard for all communication and coordination. What do you dislike about Custify? Nothing I can think of, all good for now What problems is Custify solving and how is that benefiting you? To track all the client communications

"Great SaaS Software for CSM Teams"

What do you like best about Custify? We really like the easy implementation and use of Custify in our day to day business with our clients. We managed to implement better workflows and processes by using i.e. Playbooks and Customer Lifecycles. What do you dislike about Custify? The help section could handle a few more topics i.e. integrations and maybe some practical examples. What problems is Custify solving and how is that benefiting you? Help onboarding customers, renewals and avoid churn.

"Ease of Integration Meets Stellar Support!"

What do you like best about Custify? Custify's easy-to-use integration combined with their straightforward technical documentation made our API integration journey smooth. What do you dislike about Custify? A couple of technical issues did surface, but their resolution speed was commendable. What problems is Custify solving and how is that benefiting you? With Custify, we've found a solution that boosts our CS team's performance without draining development resources. It's a win-win for ...

"Custify Has Become an Essential Part of Our Daily CS Operations"

What do you like best about Custify? Being able to automate tasks, emails, playbooks, etc. After the inital set up was completed, we've been able to have our entire CS operation on auto-pilot. What do you dislike about Custify? Our particular business model doesn't utilize the revenue or reporting dashboards. What problems is Custify solving and how is that benefiting you? Being able to communicate and reach out to existing customers at scale and monitor their activity and usage. Custify ...

"Custify: A Synonym for Efficiency and Clarity"

What do you like best about Custify? The platform is brilliantly streamlined. Its ability to provide a unified view of customer interactions and histories has made our daily operations far more coherent. Additionally, the proactive nature of their support team, especially with direct Slack access, speaks volumes about their dedication. What do you dislike about Custify? Initial integration was a tad tedious, with our team having to adapt and relearn certain processes. There were moments we ...

"Exceptional Customer Support and Dedicated Onboarding Team Make Custify Shine"

What do you like best about Custify? Custify's proactive approach to customer success stands out because it enables businesses to anticipate customer needs and build long-lasting relationships. It empowers companies to provide exceptional customer support, leading to higher customer satisfaction and loyalty. What do you dislike about Custify? Custify's procing structure is potentially costly for smaller businesses. What problems is Custify solving and how is that benefiting you? Customer ...

"A Customer Success Platform Tailored for Product Managers: Insightful & Impactful!"

What do you like best about Custify? As a Product Manager, understanding our product's actual usage patterns is crucial. Custify provides a transparent window into how users interact with our app. Beyond just numbers, it's the context that has empowered me to prioritize client discussions effectively. What do you dislike about Custify? It took a short while to align the platform's capabilities with our specific product needs, but once dialed in, the insights have been invaluable. What ...

"Seamless Integration with Outstanding Support!"

What do you like best about Custify? The speed at which we could implement Custify into our system was truly impressive. Their technical documentation was lucid and straight to the point, making it a breeze to go through an API integration. What do you dislike about Custify? Honestly, not much to complain about. The occasional technical hiccup, but they were always resolved rapidly. What problems is Custify solving and how is that benefiting you? Custify empowers our CS team to operate ...

"The Customer Success Platform Every Account Manager Needs!"

What do you like best about Custify? As an Account Manager, being ahead of the curve is pivotal. Custify has been my secret weapon in preparing for renewal and upsell conversations. The tool offers a comprehensive view of the health of my portfolio, ensuring I'm always informed and ready. What do you dislike about Custify? There was a slight learning curve in the beginning, especially tailoring the platform to my specific workflow. But it's been smooth sailing since. What problems is ...

"A Game-Changer in Streamlining CSM Tasks"

What do you like best about Custify? Custify is a must-have for customer teams. Its rich feature set, particularly the ability to assign health scores tailored to customer segments, enhances our ability to gauge client relationships. The dashboard consolidates client data and offers functionalities like sending surveys and metric calculations. The customization options, allowing us to tweak the dashboard to our preference, showcase the flexibility of the platform. Implementation was ...