Custellence Reviews in January 2025: User Ratings, Pros & Cons

"Journey mapping simplicity in motion"

What do you like best about Custellence? Journey maps are the bread and butter of any CX designer, so I spent quite a bit of time looking for the perfect journey mapping tool. I have found journey mapping tools which were pretty but were so difficult to use that it was virtually impossible to use from day-to-day. I've also found general purpose journey mapping tools that were not fit for purpose, which were very flexible but terribly unwieldy to manage for larger or more complex journey ...

"An easy to use powerful tool for journey mapping"

What do you like best about Custellence? Easy to edit and add, move or amend journey stages as stakeholder discussions identify new points to capture. The mood / curve points are also very useful What do you dislike about Custellence? Sometimes updates to text boxes take a few seconds to save and can be closed without saving if you rush and dont wait for the onscreen message Recommendations to others considering Custellence: Having used other graphics tools to map journeys in the past, I ...

"Easy to use and had all the functionality we needed."

What do you like best about Custellence? It's intuitive - felt like we were able to just get started without working through instructions. What do you dislike about Custellence? I missed the "CTL Z" function that I usually depend on when I make a mistake. Recommendations to others considering Custellence: Aligns well with the advice about CJM and SBD from the better YouTube channels on service design - go there and learn what to do and then do what they say on Custellence. What problems is ...

"Customer Journey for Students applying to colleges"

What do you like best about Custellence? The ideation template was easy to create the customer journey in no time. The process was intuitive. A free online trial version without credit card is appreciated. What do you dislike about Custellence? While the beginner's guide was helpful to get started, it would be good to get different templates for different verticals to see how one can apply customer journey for different use cases. What problems is Custellence solving and how is that ...

"Customer Journey for Contact Centers"

What do you like best about Custellence? The tool is easy to use. Free Tier to Trial without cost and a credit card is appreciated. Good to see that there are sample templates to get started. Even in free tier, there were many "KB articles" to learn the product. What do you dislike about Custellence? Online help could improve with an end-to-end example of a Use case tailored to key Verticals. I didn't find a youtube video for example to quickly learn the product. What problems is ...

"The platform that enhances the benefits of your company."

What do you like best about Custellence? I really like that this program is not only skillful in travel mapping but through its different acquisition options you can find more and more functions such as exporting them to other programs, customize them, save them and a variety of tasks that allow more work specific and quality for our customers. I like the interface that is very comfortable and efficient, allows the team to do the job in a simpler, professional and bold. What do you dislike ...