CRMNEXT Reviews in February 2025: User Ratings, Pros & Cons

Support and Development not up to the mark

What do you like best? Upper management is good and holding good clients even though so big players in market today. What do you dislike? Very big Challenge that I observe of skilled resources to deliver the content seamlessly. What problems are you solving with the product? What benefits have you realized? Table partition, logs and history table purging job automation, helping in removing vulnerability. To improve the performance of application.

CRM usage feedback

What do you like best? One solution for any business requirement.user friendly,easy to use software,no dependency.Can be user in any corporate sector. What do you dislike? Work really slow if the bandwidth increase should arrange frequent training for users for better understanding in terms of configuration and customization. Recommendations to others considering the product: Not yet What problems are you solving with the product? What benefits have you realized? ...

User friendly

What do you like best? Easy to navigate 360 degree view What do you dislike? Dynamic flow bases on previous results not available Recommendations to others considering the product: Review new modules, advances and easy plug and play design What problems are you solving with the product? What benefits have you realized? Unified front end system

Ease of using product is the best part.

What do you like best? Communication part is handled effectively. What do you dislike? Some times find it hard to navigate between the tabs. What problems are you solving with the product? What benefits have you realized? Client dealing is much easier. Reports could be extracted at any point of time to under the sales figures.

CRM is user friendly

What do you like best? All the details are reflecting on 360 page, Hence looks like good future. What do you dislike? There are lots bugs available in CRMNext. Hence its require improvement What problems are you solving with the product? What benefits have you realized? We don't have CRM code, So for every issue we have to logged the ticket in CRM.

CRM Expert

What do you like best? It's very easy to use and customize, and person with no coding experience can also Implement end to end solution with minimal guidance. System is 100% customizable and even legacy system integration is a easy module without any coding. What do you dislike? There is still some scope to enhance the system performance and building new features that is more inline with Business needs Recommendations to others considering the product: I have seen many ...

system is easy to use and configurable

What do you like best? Layout and Processes are easy to configure What do you dislike? System delivery to be more agile and new feature implementation like google analytics is missing and other new features in BFSI market Recommendations to others considering the product: CRM is an easy use to use application with 70-80% configurable. Only challange is the delivery execution and agility in terms of delivery What problems are you solving with the product? What benefits ...

Process Oriented and properly places escalation matrix

What do you like best? Best in class 360 degree customer view ` What do you dislike? Delays in customized development and integrations Recommendations to others considering the product: Ease of integration with existing Systems. Customized Admin module What problems are you solving with the product? What benefits have you realized? Lead integration with different external entities. We can leverage on external entities business and vice versa

Experts in CRM

What do you like best? Easy Customisation as per client requirement What do you dislike? No Dislikes as all the requirements are easily met in one or other feature. Recommendations to others considering the product: Good option for CRM Implementation What problems are you solving with the product? What benefits have you realized? Customer 360 Lead Management Case Creation Contact Centre Module

Be Informed To Make Your Businesd and Customers Happy

What do you like best? Consolidated view with all modules like Lead Management, Service Management, Activity Management linked with each othe What do you dislike? Product rigidity in some cases and complex configurations. Recommendations to others considering the product: Quite appropriate for organisations with multiple products specially financial institutions. What problems are you solving with the product? What benefits have you realized? Customer 360 degree ...