Crazy Egg Reviews in April 2025: User Ratings, Pros & Cons

Crazy Egg Bridges the Gap for Managers and Analysts

What do you like best? Confetti and Heat maps allow managers to quickly focus on issues that would otherwise be harder to translate for data analysts wanting to communicate usability issues up the chain. The recent additional of A/B and multivariate testing, along with session replay, has really brought the product and platform up to a new level. If their road map continues along this path, Crazy Egg is headed in a great direction for its users. What do you dislike? There could be ...

For our E-commerce environment, Crazy Egg is an invaluable tool for understanding our customers.

What do you like best? Heatmaps by far the best in the industry. The ability to see the actual link clicks and unseen click links is quite informative on a granular level. The filter ability for recordings is something I use a lot of. What do you dislike? Initially had problems setting up CrazyEgg onto our secure site but realized it just had to be implemented via google tag manager and included as a safe site for our network. What problems are you solving with the product? What ...

Great Customer Service

What do you like best? The software is very intuitive and easy to use. If you can't figure something out right away, the help center has answers to all the questions you may have. They also host webinars on different subjects to help educate us on the different functionalities we can use. What do you dislike? So far I have not come across anything I dislike about CrazyEgg. What problems are you solving with the product? What benefits have you realized? CrazyEgg is helping ...

Incredible insights in a very short amount of time spent in the product

What do you like best? Crazy Egg is super simple -- once setup, it begins collections all sorts of data right away such as where your site visitors are clicking, scrolling, etc. I look once a week or so on key landing pages and pages and we make informed adjustments derived from the what we see and infer. What do you dislike? Nothing in particular. We have some ideas for the product to evolve even further but there is no one feature that I dislike. What problems are you solving ...

Crazy Egg lets us see all those things we can't see about our users!

What do you like best? We have loved using the recordings feature to watch how users are engaging (or not!) with our content. We've made multiple informed tweaks to content structure, order, and content based on how we see our users interacting. What do you dislike? Sometimes CrazyEgg provides so much info and insight it can be a bit overwhelming to figure out where to focus efforts. Recommendations to others considering the product: Don't make any assumptions about what your ...

Great insights for a reasonable cost

What do you like best? Crazy has provided us brand many customer insights and observations for UX on our web sites. The video capture is amazing capturing user movement as if we were in a focus group. A great tool to have in your arsenal. What do you dislike? I wish there was a way to export or download the heatmap image as one piece Recommendations to others considering the product: One of the best tools you can have in your MarTech stack What problems are you solving ...

One stop closer to finding the buried treasure

What do you like best? I love the videos more than anything. The videos really show me the customer journey and puts me in the shoes of the customer, which helps me figure out how to better communicate with them. If i see they a large set of them are all going to one page after the landing page, then I know I need to put that information on the landing page so that I keep them engaged. I also love the A/B test but wish it were easier to make it look more in line with design and font with ...

Great platform to add depth and substance to user behavior analysis.

What do you like best? I like the ease of use. There are several programs that do this sort of data collection, but CrazyEgg makes it easy to toggle between screen recordings, heat maps, and lists. I tend to use all of these with varying degrees depending on the website and client, and not having to hunt for the information is helpful. Their A/B testing tool is great, and I wish I could use it more often. Also the customer service is phenomenal. All of the interactions I've had with ...

Powerful tool with great support

What do you like best? I was able to up my heat map and landing page testing game so much after having a chance to speak to some of the great support people at Crazy Egg. I learned both about new features that provided interesting insights, and also how to look at the heat mapping data and pull actionable information out of it. What do you dislike? I haven't tried competitors so it's hard for me to make a comparison, but I don't have any complaints about Crazy Egg. Initially it was ...

Crazy Egg is the best heat map app I've found

What do you like best? Craze Egg offers so many different ways to view and analyze usage of a website, like a heat map and scroll map, numbers and percentages of clicks on each link, and user information such as browser, OS, window size, etc., not to mention recordings of users' movements on the page. What do you dislike? It would be nice if I could somehow combine the results of two different snapshots; we're a university library, and our homepage hits 100,000 views in a couple ...