Crazy Egg Reviews in April 2025: User Ratings, Pros & Cons

Valuable Insights on User Behavior

What do you like best? The ability to map how users are interacting with our pages — where they're clicking, where they're not clicking, how far down they're scrolling — has made it so much easier for our team to evaluate the effectiveness of pages and adjust the content and design accordingly. What do you dislike? It would be nice if the "Compare Snapshots" feature automatically selected and compared the mobile and desktop versions of a single page — rather than to have users ...

Great platform for diving into deeper insights

What do you like best? Crazy Egg is simple to deploy, and the process to setup data capture within their platform is also simple. This allows us to get to the data collection and analysis very quickly. What do you dislike? The only flaw I've found with Crazy Egg is that we can't exclude traffic from the snapshots based on a referrer. One of our ad platforms sends out a high volume of verification traffic that carries a specific UTM tag, but unfortunately, we can't exclude that ...

great for small business, sharing with stakeholders

What do you like best? Visual, easy to understand way of presenting data What do you dislike? Not enough detail in the data, could use a more detailed export to csv or list view Recommendations to others considering the product: Crazy Egg is great for a novice analyst or medium business with a UX team; it may be duplicative if you have an in-house data/insights team, but it still provides a fast, lightweight way to collect information. What problems are you solving with ...

Loyal Crazy Egg Customer for Over 8 Years

What do you like best? The Crazy Egg interface is super easy to use, and the snapshots it generates are powerful. They provide actionable insights by showing us what's important to our users so that we can help give them more of what they want and less of what they don't. We've been using this tool for over eight years and continue to find value in it! What do you dislike? The main downside is that setting up snapshots is a manual process. Pages that are viewed by users aren't ...

Product is great but the application is…

Product is great but the application is glitchy and fails at many points. Otherwise a great experience.

Excellent information for re-designing landing pages .

What do you like best? Easy to use. Great information for showing the client that current design is having a negative impact on conversions. Great customer service. What do you dislike? Confusion over the tracking script implementation What problems are you solving with the product? What benefits have you realized? Website design issues which are having an negative impact on the user experience and conversions.

Fantastic customer service

What do you like best? In less than an hour I was contacted by a wonderful agent and she has helped me more than I could have hoped. What do you dislike? nothing. was all great. honestly. thanks. What problems are you solving with the product? What benefits have you realized? Installation of the tracking and debugging my site.

Crazy Egg

What do you like best? What I like best about Crazy Egg is just how much data you can get from this site. I love how you can easily see exactly where your users are viewing your site and how it allows you to see videos of exactly what a user was going on a webpage. What do you dislike? There’s not actually much I dislike about Crazy Egg. Though if I had to give one aspect I didn’t love, it would be at first it felt a little tedious getting everything set up. Though once you get used ...

Crazy Egg

What do you like best? What I like best about this site is how effective it is, overall. I love being able to see exactly where users are looking at a web page. It's a very powerful application/site to utilize when you're trying to optimize a website/page. What do you dislike? The only thing I disliked about Crazy Egg is that sometimes when logging into the account, the page would move a little slower than I would have liked. Though I think this may have been because there was a lot ...

Great for seeing user journey

What do you like best? Seeing the user journey in so much detail What do you dislike? Nothing - I think it is great, not sure what I would do to improve. Recommendations to others considering the product: offer recommedations for improvements into how to address website sticky pages and ways to improve bounce rates What problems are you solving with the product? What benefits have you realized? - Allowed me to know which edits I need to change on my website to make the ...