Crazy Egg Reviews in February 2025: User Ratings, Pros & Cons

"Great tool for understanding user behavior"

What do you like best about Crazy Egg? I found the variety of reports really helpful to understand how users interacted with my pages. Definitely helped our team improve user experience and optimize conversions. What do you dislike about Crazy Egg? I didn't like that I had to set up new snapshots anytime I made a change on one of my pages that was included in the live test. What problems is Crazy Egg solving and how is that benefiting you? Crazy Egg helped us improve our content and conversions.

"Great tool"

What do you like best about Crazy Egg? The heat maps are awesome to understand users behaviour What do you dislike about Crazy Egg? there is nothing that i can remember now that i do not like What problems is Crazy Egg solving and how is that benefiting you? resolving cases with users difficulties

BEST CUSTOMER SUPPORT I EVER SEEN

BEST CUSTOMER SUPPORT I EVER SEEN I was truly amazed by how responsive and professional CrazyEgg's customer service is. I subscribed for free trial and eventually forgot about it, so at the end of trial period I was charged for full year, according to agreement. I was a bit disappointed and cancel my subscription right away. Couple of days after I got contacted by support and after explaining my situation I got refunded, even that they don't do that according by their terms. Support was ...

"Awesome experience so far"

What do you like best about Crazy Egg? Crazy Egg throughly offers all the necessary tools to experiment around and then analyse the data. On top of that, they have the best support that are always responsive & helpful to say the least. All in all, one of the best experiences that we have had with any of the marketing analytics tools. What do you dislike about Crazy Egg? Lower pricing would be much appreciated, but then again they are definitely in line with the completion & as said its ...

This thing is purely awesome!

PROS: We were able to acquire valuable insights from it. We get to know what users are currently up to. We have an idea at what point they'll reach out to certain pages our site. We're capable of keeping track of their behavior and roll out changes on our site that pushed to higher conversions.

Crazy Egg provided us with great…

Crazy Egg provided us with great customer support and a solid product. 5 stars

"Great tool for marketers at decent price point"

What do you like best about Crazy Egg? The heat mapping is super easy to set up and analyze. Gives us exactly the information we are looking for. What do you dislike about Crazy Egg? Not really much of a downside. Doesn't have all of the bells and whistles that other solutions have but we didn't need those either. What problems is Crazy Egg solving and how is that benefiting you? Analyze web pages and user experience and make changes accordingly. We have been able to do just that.

An important tool that lets you know how users are currently interacting with the site you've made.

PROS & CONS What are the best aspects of this product? A tool that showcases a number of things on a site. It gives a clear view of a site's confetti, scrollmap, heatmap, and everything else. What more could anyone else want with this? Ideal for A/B testing or to simply acquire insight on a site and its online visitors. What aspects are problematic or could work better? I was hoping they'd have additional options in their pricing. Or maybe they should offer "custom-based" options for the ...

An important tool that lets you know how users are currently interacting with the site you’ve made.

PROS: A tool that showcases a number of things on a site. It gives a clear view of a site's confetti, scrollmap, heatmap, and everything else. What more could anyone else want with this? Ideal for A/B testing or to simply acquire insight on a site and its online visitors.

A cheaper heat mappin tool that’s highly effective

PROS: I like the simplicity of setting it up. I also favor its ability in measuring heat maps. I can have everything running in a swift manner. The only requirement is some light code on your site.