Cratejoy Reviews in April 2025: User Ratings, Pros & Cons

Cratejoy is a pretty unique Gabriel Culiat

Cratejoy is a pretty unique online company. You can buy all sorts of things for family and friends. Gabriel Culiat will definitely recommend them. I had multiple purchases arrive in a timely fashion

2 subscriptions, and they both suck

I ordered two different subscriptions as Christmas gifts. My father gets the same spices every month, despite being a spice from around the world variety pack. It’s supposed to be a different experience each month! I also got the same theme as snack for my brother. 6 months of getting the exact same box each month, no variety. The only thing different was an unmarked foil bag each month. No clue what it’s supposed to be. Each month my brother reported it was something that smelled like ...

I would give them zero stars if…

I would give them zero stars if possible. I ordered a "Date Night in a Box" for my 21 year old son and his girlfriend for Christmas. The description said boxes would be mailed out within 3 days of order, so I had it sent to my house since my son was in town a few weeks visiting for the holidays. The box never arrived. I messaged about it and got a quick response that the sender had a death in the family, was so sorry, and would ship it out immediately to my son's address (since he was no ...

Never received my order

Never received my order. Never received a reply from customer service. SCAM

I wished I had checked the Trust Pilot…

I wished I had checked the Trust Pilot reviews before dealing with this company. I followed the proper procedure for resolving a Christmas gift that seems to be in perpetual preparing mode.. no reply from the seller and the gift is past due. I now have to resolve this with my credit card company and shop for another gift for my in-laws. Stay away from Crate Joy!

Missing box, no customer service

It's been two months and still haven't received my order. They have ignored my multiple follow up messages. I did get one reply from the seller a month ago that they'd look into it but haven't heard from them since. Have been trying to get a refund which they've ignored.

Terrible Company, Do Not Use!

This company is simply terrible. Read through the other reviews and you'll understand. I placed an order for a subscription on November 26th - plenty of time to arrive before Christmas. By December 19th it hadn't even shipped. I reached out to the seller - no response. The seller then charged me a $120 renewal fee, so I contacted Crate Joy. They claimed they couldn't refund anything and had to go through my credit card company. No way to elevate an issue, they just keep saying it's their ...

They spoiled the surprise gift

I prepaid for a six-month subscription for my mother. When checking out with CrateJoy, they gave the option to have a gift email sent to the recipient on a specific date. After some thought and consideration, I decided to choose to have the email sent on December 26th, that way there was no chance of her getting the email before she opened the first box that I was going to wrap and have under the tree on Christmas Day. I was extremely upset when my mother texted me to say she got this email ...

Profane self-care subscription

Ordered a self-care subscription for my mother, who is 88. Most of it was beauty supplies. One item was a pack of inspirational cards, and on the pack it had "99 inspirational cards for people who f**king need inspiration" (they didn't use *'s.) Checked their sellers requirements and they have no requirement of common decency. Would not recommend and will not use again.

CrateJoy is a scam

CrateJoy is a scam. My daughter gave me what she understood to be a book box subscription curated to my taste. The photos of the books available are not what you will receive and neither are the “filler” items. What I’ve received are “red-lined” books which are books returned to the publisher because they did not sell. Some books are more than 10 years old. I’ve received 5 boxes (they will not cancel it) and I’ve not read a single book. The filler items are a joke: my most recent box had ...