Cratejoy Reviews in February 2025: User Ratings, Pros & Cons

Order books for cratejoy which I should…

Order books for cratejoy which I should have known it was a scam paid my hard earned money for a 3 month subscription an cratejoy doesn’t have a way to contact them the seller doesn’t have a way to contact them I hope someone takes these SCAM ARTISTS TO COURT!!!

Over charges

I signed up for a monthly box that charged quarterly then closed. CrateJoy charged me every 3 months for the program then charged me 2 months in a row for a 3 month subscription. They refunded the second charge but when the program closed down, I was still out a month worth of charges that they kept saying they refunded. They didn’t. I will never use them again and I wouldn’t recommend them to anyone especially to subscriptions of more than a month. Their customer service stinks and you ...

Great all around experience.

Easy to order, and so many choices!

Great way to explore new subscription…

Great way to explore new subscription boxes. I have always found the reviews to be helpful. It's also easy to cancel or pause a subscription.

Unique Variety

This site has such a variety of options, it made holiday gift giving extra unique! I was also able to edit the shipping addresses for each gift and got notified when it was on the way to them. Really fun way to share the experience from a distance.

No joy for sellers either

No joy for sellers either. Their extremely high fees, lack of transparency and shorted payouts have been an issue. If you reach out to customer service they can’t give any direct answers to when things will get fixed or address payout concerns. They have had no communication about issues with sellers and it’s been up to us to bring them up and I doubt they would have even addressed this had we not investigated it on our own and brought it up to them. As crappy a service as it is for ...

I paid for a digital gift card, got nothing

I paid for a digital gift card. They failed to deliver a digital gift card...I haven't received help for a digital gift card. They literally can't even deliver an email to someone much less a subscription. No customer service, no support. Do not purchase from CrateJoy. If it isn't a scam its hard to tell it apart from one.

All the times I bought from crate joy…

All the times I bought from crate joy didn't have a bad experience.

I would give them 0 stars

I would give them 0 stars. I ordered a gift subscription and none of the orders were received. I can’t seem to find a way to cancel the subscription (even using the instructions they give). There is zero customer service… no phone number to call just email with an automated response. I would never use this company.

I would give this company 0 stars

I would give this company 0 stars. The product was terrible and I was automatically signed up for a subscription which I would never want! I bought a 3 month subscription for a gift! I would never had signed up for another 3 months.. if I had wanted 6 months, I would have signed up for 6 months! No way to cancel or talk to any customer service representative! Do not buy anything from them!